Operations Associate

We are hiring for this position for one of our client's called axiTrust. Please find the company details followed by the job description:

About the company:

The company is a young fintech company that helps small and medium businesses (MSMEs)

get surety bonds quickly and easily. These bonds are like a financial promise needed

when companies bid for projects. Usually, getting them from banks is slow and requires

a lot of money or paperwork. They make this process digital, fast, and stress-free.

Their mission is to make financial guarantees simple, fast, and fair for small businesses. What makes them strong is their focus on MSMEs, their tech-driven approach, and the speed at which they work compared to old-school banks. Unlike traditional banks, they dosn't ask for heavy collateral or long paperwork. They are one of the first in India to make surety bonds fully digital and accessible to small businesses. Their founders also come with years of fintech and risk-management experience.

What's the Buzz:

Recently, raised 22 crore in Seed funding round from top investors like General Catalyst and Good Capital. This funding is helping them grow faster and reach more small businesses across India.

Their Scale – Where They Stand Today:

Headquarters: Gurugram, Haryana

Founded: 2024

Business: Financial Services

Products: Digital Surety Bonds

Company Size- 11-50 employees

Job Description:

Location - Kidwai Nagar, Delhi (client office) and Gurugram (axiTrust HQ) ·

Reports to Customer Success Lead

Experience: 1 to 3 years

Good to have - Background ideally in insurance, finance or operations.

Post-graduation, MCom or Engineering preferred.

What you will own:

Bond issuance from intake to delivery - You own every case end-to-end: intake, document

validation, KYC and financial verification, underwriter coordination, policy binding and final

delivery. Nothing falls through the gap because you are the gap. Every pending item is

tracked. Every follow-up is sent before it needs to be asked for.

Insurer coordination and relationship management - You are the primary contact between

IRDAI-licensed insurance companies and axiTrust. That means managing communicationwith underwriting and operations teams at the insurer, flagging blockers before they become

delays and building the kind of working relationship where problems get solved in a phone

call, not an email chain.

Workflow improvement and reporting - You will identify gaps in the insurer-axiTrust

coordination process and propose improvements that reduce turnaround time. You will use

MS Excel, CRM and AI-assisted operations tools for daily reporting, dashboarding and

analysis. The goal is not just to keep the engine running — it is to make it run faster every

month.

What we hope you bring:

The domain — surety bonds, insurer coordination, bond issuance workflow — is specific enough that we do not expect you to walk in knowing it. Some prior exposure to insurance, finance or operations is a genuine plus.

What is non-negotiable is the approach: strong written and verbal communication, the kind of analytical instinct that catches an error before it goes out and a self-motivated disposition that closes problems rather than escalating them.

You are comfortable working at pace inside an early-stage startup environment. That means

ambiguity, evolving processes and the occasional Saturday. It also means direct access to

leadership, meaningful work from week one and a clear path to a senior operations role as

the team scales.

Working knowledge of MS Excel, MS Office and CRM tools. Comfort with AI-assisted

operations tools, or genuine willingness to get there quickly.

Post-graduation, MCom or Engineering preferred, though we will look at strong candidates from other backgrounds if the fundamentals are right.