Operations and Customer Experience Associate

Operations and Customer Experience Associate

Location: Noida (On-site)

Type: Full-time

About Better Basics

Better Basics is an Indian slow fashion brand. We create thoughtfully designed, high-quality

essential clothing. Our products are designed in-house, produced at our facility in Noida, and sold online.

We are looking for a sharp, organised, and driven Operations and Customer Experience Associate to help scale our backend operations as we grow. This is a high-ownership role

with a potential to leading all operations down the line. You will work directly with the

founder and our factory team to make sure production, fulfilment, and customer-facing operations run smoothly as we scale.

Key Responsibilities

Operations & Execution

• Coordinate daily order fulfilment, returns, and inventory updates

• Work closely with the factory manager to align fabric availability, order timelines, and production tracking

• Flag operational bottlenecks early and solve for delays, errors, or system gaps

• Own backend updates on Shopify (order edits, returns, inventory, analytics)

• Maintain trackers and reports across orders, returns, production status, and material movement

Customer Experience (CX)

• Handle operational customer queries via WhatsApp, email, and social DMs—returns, delays, size issues, etc.

• Track recurring customer pain points and suggest process improvements

• Ensure fast, clear, and friendly responses while maintaining a high standard of

customer communication

• Coordinate with the factory and founder to resolve escalations quickly and transparently

Cross-functional Coordination

• Liaise between factory, delivery partners, vendors, and external freelancers

• Assist in planning and executing restocks and new product launches

Qualifications/Requirements

• 2+ years of experience in operations, consulting, e-commerce, or early-stage startups

• Quick learners and adaptability in the workplace

• Highly organised and process-driven, someone who can bring structure to chaos

• Detail oriented with strong written and verbal communication skills

• Comfortable coordinating with factory teams, vendors, and logistics providers

• Bias for action—you take ownership, spot issues before they snowball, and solve independently

• Familiar with Shopify, Excel/Google Sheets

• Bonus: Experience working in fashion, and working with customer support tools, returns processing, courier aggregators

Added Benefits

• Ownership and autonomy from day one

• A front-row seat to how a modern consumer brand is built

• Exposure to multiple verticals: production, e-commerce, logistics, and customer

operations

• The chance to lead all operations within 12-18 months

Start Date: Immediate (This role is 6 days per week in Noida)

To apply, please email your resume and a short note to [Confidential Information] with subject line:

Operations and Customer Experience Associate: .

Please include salary expectation as well.