Operational Excellence Manager, Tattva

About the Role

Position: Manager, Operational Excellence, Tattva Wellness Spa

Location: Gurgaon - This is a work from office role

Salary Range: INR 8 - 9 Lacs per annum

Eligibility: 5 - 6 years experience

Our brand: www.tattvaspa.com

Apply to this post on LinkedIn or drop us your resume on Whatsapp +919910803550 or email at [Confidential Information] with the title - Operational Excellence Manager.

Tattva is looking for a Manager – Operational Excellence, to lead back-end spa standards development, SOP development, quality audits across our spa network, based out of our Head Office.

This role is ideal for someone from a strong hospitality, F&B, or retail operations background who has led brand standards and audit functions at scale. Management graduates looking to build a career in hospitality and having an eye for the finer details are also welcome to apply.

Why this role: You'll be the custodian of what Tattva Spa standard means — from the linen on the table to the protocol the therapist follows to the audit score at a partner hotel. If you've spent your career making sure standards don't slip once you look away, this is that role, at brand-HO scale.

Key Job Responsibilities

Spa Standards Development & Execution

• Develop and maintain SOPs across spa ambience, guest journey and service operations.
• Create SOPs for new product launches, initiatives, and process changes
• Drive execution and adoption of updated SOPs across all spa locations in collaboration with L&D team
• Upgrade brand elements — linen, beds, uniforms, tools, ambience — to consistent standards
• Partner closely with marketing, projects, operations, and training teams to embed standards into every new launch or upgrade

Quality Audits & Compliance Management

• Design and run audit frameworks (monthly, quarterly, annual) across the network
• Manage internal and external audits, including hotel-partner audits
• Evaluate SOP adherence, hygiene standards, therapist protocols, and guest experience
• Track audit scores, drive corrective actions, and close the loop on repeat issues

Guest Experience & Service Quality

• Evaluate the end-to-end guest journey and identify improvement areas through audits and feedback
• Work with operations and training teams to implement service quality improvements

Product, Materials & Brand Element Development

• Source and evaluate oils, products, linen, and tools; assess formulations, benefits, and pricing
• Work with vendors to develop and standardize products and brand elements across spas

What we're looking for

• 5–8 years of experience in hospitality, F&B, retail brand operations with meaningful exposure to quality assurance and brand standards.
• A strong eye for luxury detailing, ambience, and service consistency — and the discipline to translate that into SOPs that hold up across locations
• Proven experience running audits and driving corrective action closure, not just identifying gaps
• Comfort working cross-functionally with marketing, training, projects, and operations teams
• Willingness to travel across the spa network for audits and on-ground execution

We are Tattva Spa -

Tattva Spa is one of the most trusted wellness and beauty brands in India. Tattva offers luxury spa and salon services through 100+ spas at hotel & resort locations across 30+ cities in India. We are dedicated to alleviating stress from people's lives helping them -Live more - Do more. Tattva has steadily grown to become India's largest chain of spas with over 500 employees and serviced over 8,000,000+ guests across the city and resort locations all over India. Know more at www.tattvaspa.com

Our Mission: At Tattva Spa, our mission is to make self care a priority rather than a treat. It comes directly from the fast-paced and stressful lifestyle we all lead today. We are on a mission to help our consumers find their moments of calm with our products & services.