Job Description
About Citco
The market leader premier provider. The best in the business. At Citco, we've been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we'll only maintain as we move forward, always prioritizing our performance. So, for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.
For more information about Citco, please visit www.citco.com
About The Team And Business Line
The Transformation Office group aims to improve operational excellence and efficiency across Citco Fund Services (CFS) through a combination of process re-design and automation. We conduct quantitative and qualitative analyses on business operations to identify improvement opportunities and implement solutions.
Our team, a subgroup of the Transformation Office, is tasked with project oversight, project management, and reporting to the CFS executive teams. In addition to supporting project management, we are commonly expected to facilitate conversation, conduct analyses, and produce succinct reporting to senior management.
About The Role
The Transformation Office is looking for an experienced Operational Excellence Lead to (a) understand relevant business objectives and processes; (b) move projects forward within the DMAIC framework; (c) train Citco staff on different problem solving and process improvement approaches, tools and techniques; (d) coach and lead staff through their certification journey; and (e) create training material that can be delivered to staff on different OPEX topics
We are seeking an experienced and accomplished leader to support our organization's operational excellence and Lean Six Sigma initiatives. You will be responsible for developing and implementing strategies to improve operational efficiency, reduce waste, and enhance customer satisfaction by growing our community of practice, upskilling our staff and leading initiatives where needed. This leader will leverage their expertise in Lean Six Sigma methodologies and tools to coach and guide cross-functional teams and their staff in identifying and addressing opportunities for improvement.
Responsibilities
- Ability to comprehend business objectives, processes, and challenges including technical aspects
- Ability to think critically and formulate logic-based opinions
- Strong verbal and written communications skills, including the ability to articulate objectives, processes and challenges concisely
- Keen sense of organization; ability to manage multiple projects concurrently
- Ability to confidently and appropriately present information to various audiences
- Excellent leadership, coaching, and facilitation skills, with the ability to influence and motivate cross-functional teams
- Lean Six Sigma Black Belt or Master Black Belt
- Coaching and mentoring Yellow Belts, Green Belts, and other team members in Lean Six Sigma methodologies and tools
- Facilitating and leading workshops focused on both understanding and solving complex problems
- Driving, implementing and sustaining change
- Presenting information succinctly to senior leadership
- Building and delivering training material to participants both in person and virtual
- Proven track record of driving operational excellence and Lean Six Sigma initiatives, with demonstrated results in process improvement, cost savings, and customer satisfaction
- Hands-on experience in Value Stream Mapping (VSM) and detailed process mapping using tools such as Optix, Visio, or similar platforms
- Ability to manage stakeholders and influence without authority across all levels
- Excellent MS Suite skills (Excel, PowerPoint and Outlook)
- Ensure compliance with regulatory requirements and industry standards related to operational excellence
- Competence with SharePoint/PowerApps preferred, but not mandatory.
- Strong working knowledge of statistical and hypothesis tests.
- Good to have: Hands-on experience in identifying & implementing automation solutions, including RPA, Gen AI use cases, and quick-win automation using tools such as Power Automate, VBA Macros, or similar technologies
Qualifications
About You (What Makes You Stand Out):
- You're adaptable, pro-active, open, and collaborative in your approach to working with others
- You're conversant in organizational structure and interested in how operational components contribute to an end product
- You're comfortable with leading projects alone or leading with others
- You're generally familiar with the investment industry
- You're experienced in managing people (directly or indirectly)
- You're able to distill key ideas from larger, less organized sets of information and are able to simplify complex problems into more digestible ones
- You're able to organize, analyze and manipulate large datasets
- Project Management (PMP or CAPM), Lean Six Sigma (BB+), Design Thinking, Scrum Management (CSM), Change Management (CCMP) or Client Experience certification(s) are considered an asset but not mandatory
Our Benefits
Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation's evolving diversity in the people we hire, and the culture we create in our organization.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
