Operation Supervisor

Job Title: Operation Supervisor

Job Type: Full-time

Experience: 1 year (Preferred)

Work Location: Trivandrum & Ernakulam

Company Description

Season Two, the senior care brand of SP Life Care, is dedicated to transforming the lives of older adults in India through comprehensive lifestyle, health, and social support. The organization addresses the growing needs of silvers by building a robust care ecosystem that enhances quality of life beyond retirement. Season Two leverages innovative digital solutions and partnerships with technology and healthcare startups to deliver personalized care. Its flagship senior living facility in Trivandrum, Kerala offers independent and assisted living, along with Ayurveda, yoga, physiotherapy, dining, and family health services. With a committed investment of over US $50 million, Season Two is expanding its services to Bangalore and Kochi.

Role Description

The Operation Supervisor is a full-time, on-site role based in Trivandrum & Ernakulam, responsible for overseeing day-to-day operations at the senior living facility. This role includes supervising frontline staff, coordinating service delivery across accommodation, wellness, dining, and support services, and ensuring that residents receive high-quality, safe, and consistent care.

Key Responsibilities:

• Facility Management: Oversee the day-to-day operations of the retirement home, ensuring a safe, clean, and comfortable environment for residents.
• Staff Supervision: Manage and lead staff members, including health care assistants, housekeeping, maintenance, and administrative personnel, ensuring they perform their duties efficiently.
• Resident Care Coordination: Ensure residents needs are being met, coordinate with healthcare professionals, and address any concerns or emergencies promptly.
• Budget Management: Assist in managing the facility's budget, controlling costs, and ensuring resources are used efficiently.
• Compliance and Safety: Ensure and coordinate with facility coordiantor the facility complies with all relevant health, safety, and legal regulations, conducting regular audits and risk assessments.
• Scheduling and Staffing: Arrange staff schedules to ensure adequate coverage for all shifts and manage time-off requests and staffing shortages.
• Resident Relations: Maintain positive relationships with residents and their families, addressing complaints or concerns and fostering a supportive community.
• Vendor Management: Oversee relationships with vendors, ensuring supplies and services are delivered timely and within budget.
• Training and Development: Organize training programs to keep staff updated on best practices and regulatory requirements.