OPERATION MANAGER

Job Description

. Provide direction and lead the implementation of strategic initiatives that align with the company's vision, mission, and values.

. Collaborate with team to review operational performance and identify improvement opportunities.

. Familiarize with Chinese Restaurant models, policies, standard operating procedures and processes.

. Assist in recruiting, training, and supervising food & beverage and kitchen staff.

. Develop marketing strategies and promotions, creating a year-long plan for all outlets to increase visibility and sales.

. Address guest concerns and complaints promptly and professionally.

. Monitor guest feedback and implement improvements to enhance guest satisfaction.

. Foster a customer-focused environment and encourage staff to exceed guest expectations.

. Maximize revenue while maintaining control over labor expenses and other operational costs.

. Monitor revenue and expenses, identifying opportunities to increase profitability.

. Implement cost control measures to optimize operational efficiency.

. Assist in developing and updating menus in collaboration with the kitchen team.

. Ensure compliance with food safety standards and regulations.

. Monitor food quality and presentation to maintain brand standards.

. Assist the Regional Director of outlet with daily operational strategies and coordinate communication with the MarCom department.

Job Requirement:

. Minimum of 10 years of experience in in Food & Beverage industry.

. Strong leadership and team management skills.

. Excellent communication and interpersonal abilities.

. Prior experience managing multiple restaurants and food and beverage outlets is essential.

. Strong leadership skills with a focus on operational efficiency, guest satisfaction, and team development.

. Strong problem-solving and decision-making abilities.

. Expertise in budgeting and financial management.

. Ability to work under pressure and meet deadlines.

. Ability to work flexible hours, including evenings, weekends, and holidays.

. Bilingual in both English and Mandarin (to liaise with Chinese speaking managers).