Reporting: Senior Manager – FMS
CTC: 60,000 per month
Job Purpose
Lead and optimize day-to-day operations of the Facility Management Services (FMS) division in the assigned region while actively driving new business growth. Ensure high-quality service delivery, strong client relationships, operational efficiency, and achievement of revenue and profitability targets through effective leadership, process excellence, and strategic business development.
Key Responsibilities And Accountabilities
- Operational Management
- Oversee complete FMS operations including maintenance, housekeeping, security, landscaping, and allied facility services.
- Develop, implement, and enforce standardized policies, SOPs, procedures, and quality & safety standards.
- Track and analyse operational KPIs; identify inefficiencies and lead continuous improvement projects.
- Ensure full compliance with statutory, health, safety, and environmental regulations through regular audits.
- Client Relationship Management
- Serve as the main point of contact for key accounts; deeply understand client requirements and expectations.
- Partner with sales & service teams to create customized solutions and successfully renew/expand contracts.
- Resolve complaints, escalations, and service issues promptly while maintaining high client satisfaction.
- Conduct periodic client review meetings to gather feedback and uncover additional business opportunities.
- Business Development
- Prospect and acquire new clients in the Gujarat
- Formulate and execute effective sales & business development strategies.
- Perform market analysis to identify growth opportunities and monitor competitor activity.
- Prepare compelling proposals, negotiate commercial terms, and close new contracts.
- Build and leverage professional networks through industry events, referrals, and targeted outreach.
- Financial & P&L Ownership
- Prepare and manage the annual operating budget for the region/division.
- Take full ownership of regional Profit & Loss (P&L) – revenue, costs, margins, and variances.
- Drive cost optimization, improve resource productivity, and protect service quality.
- Review and enhance pricing models, contract structures, and vendor commercial terms.
- Deliver accurate financial reporting, forecasting, and insights to senior leadership.
Section IV: Knowledge, Experience & Skills
Educational Qualifications
Graduate in any discipline (Hotel Management / relevant field preferred) Master's degree an advantage
Experience
Minimum 4+ years in operations management (facility management, hospitality, or related sectors preferred)
Key Competencies
- Strong leadership and team management
- Excellent decision-making and analytical skills
- Superior verbal & written communication
- Client-centric approach with strong negotiation ability
- Data-driven problem solving
- Proficiency in MS Office, ERP, and operational reporting tools
- Sound commercial & business acumen
Key Performance Indicators (KPIs)
- New business revenue & client acquisition targets achieved
- Client retention rate & satisfaction scores (NPS/CSAT)
- Regional P&L – budgeted revenue, EBITDA/margin delivery
- Operational cost efficiency & productivity improvement
- Timely resolution of client issues (SLA adherence)
- Zero critical safety / compliance violations
- Successful execution of process improvements & cost-saving projects
- Preventive vs. reactive maintenance ratio improvement
Typical Daily / Weekly Activities
- Review daily/weekly operational dashboards and site performance reports
- Lead team briefings and set daily/weekly priorities
- Conduct client site visits for inspections, relationship strengthening, and issue resolution
- Progress business development pipeline (leads, proposals, negotiations)
- Monitor budget vs. actuals and initiate corrective actions
- Coordinate with vendors and internal stakeholders for service delivery
- Handle client escalations and follow up on action plans
- Prepare MIS reports and senior management updates
Self-Image Required
Project a polished, confident, and client-focused professional image consistent with premium facility management standards:
- Appearance — Well-groomed, business/formal attire appropriate for client meetings and site visits
- Demeanor — Approachable, calm, solution-oriented, and responsive under pressure
- Presence — Credible, decisive leader who inspires trust in teams, clients, and partners
Essential Personal Traits
- High integrity and ethical conduct
- Strong results orientation and target achievement drive
- Proactive mindset with anticipation of issues
- High energy level and resilience under pressure
- Sharp commercial awareness and negotiation skill
- Collaborative team player
- Positive, solution-focused attitude
- Adaptable to changing client & operational priorities
- Creative thinking for process and business improvement
