Company name confidential

Operation Leader - Telecom | OCS/CCS|PCRF|DPI | Cloud Native |

Company name confidential

5-8 Years

₹ 15 - 18 LPA

Bengaluru

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Posted 5 hours ago
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Job Description

Job Description – Operation Leader (5-8 Years Experience)( P018)

Role Overview

We are seeking an experienced Operations Lead with expertise in Policy and Charging Control (PCC) solutions, including OCS/CCS, PCRF, and DPI platforms. The candidate will be responsible for ensuring seamless operations, application deployment, service availability, incident management, customer support, and performance optimization of real-time charging and policy control systems.

Key Responsibilities

Manage day-to-day operations of PCC platforms, including OCS, CCS, PCRF, and DPI.

Ensure high availability and performance of real-time charging and policy systems.

Monitor network traffic, subscriber sessions, charging transactions, and policy enforcement.

Analyse charging and policy-related service issues impacting subscribers.

Support product deployments, upgrades, patches, and maintenance activities.

Perform RCA for service outages and implement preventive actions.

Coordinate with Engineering, QA, DevOps, and Customer teams.

Drive SLA compliance and customer satisfaction.

Prepare operational dashboards and service reports.

Lead customer escalations and provide technical resolutions.

Lead and manage the reporting team by allocating work, monitoring progress, and ensuring successful execution of project deliverables.