Operation Lead

We're Hiring | Operations Lead

Location: Bangalore

Experience: 2-3 Years

Industry: SaaS – Mandatory

CTC: 6 LPA

Employment Type: Full-time

Working Days: Monday to Friday

Immediate Joiners Preferred

Kasplo is looking for an experienced Operations Lead to oversee and drive day-to-day business and service operations in a fast-growing SaaS environment.

This is a hands-on operations leadership role involving process management, team management, cross-functional coordination, escalations, service operations, incident management, and continuous process improvement.

Key Responsibilities

• Own and manage day-to-day operational activities and workflows.
• Lead and manage teams while ensuring clear ownership and accountability.
• Establish and improve SOPs, processes, workflows, and escalation mechanisms.
• Monitor operational performance, pending activities, escalations, and critical issues.
• Coordinate closely with Customer Success, Support, Product, Engineering, Infrastructure, and Deliverability teams.
• Handle and drive critical operational and customer-impacting issues to resolution.
• Ensure proper communication, follow-ups, and timely closure of issues.
• Identify operational gaps and implement process improvements.
• Manage incidents, escalations, and cross-functional dependencies.
• Maintain proper documentation, reporting, and operational tracking.
• Support technical and service-related operations in a SaaS environment.
• Identify recurring issues and work with relevant teams to prevent them from repeating.

What We're Looking For

• 2-3 years of relevant experience in Operations, SaaS Operations, Business Operations, Service Delivery, or a similar role.
• Mandatory: Prior experience working in a SaaS-based company/product company.
• Experience managing teams and operational processes.
• Strong cross-functional coordination and stakeholder-management skills.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Experience handling escalations and time-sensitive operational issues.
• Ability to manage multiple priorities effectively.
• Comfortable working with technical and non-technical teams.
• Basic understanding of APIs, SMTP, DNS, integrations, and SaaS platforms is preferred.
• Strong ownership, follow-up, and process-management skills.
• Ability to work in a fast-paced and evolving environment.

Ideal Candidate

We are looking for someone who can take ownership, manage people and processes, solve operational challenges, coordinate across teams, and drive issues to closure.

You should be comfortable working with both technical and non-technical stakeholders and have the communication skills to clearly understand requirements, manage escalations, provide updates, and ensure effective execution.

SaaS experience is mandatory.

Interested candidates can share their CV at:

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