Operation_Hardware and Apps

Vehicle & Hardware Support

• Diagnose hardware‑linked failures in connected vehicles:
  TCU resets, signal loss, OTA download/flash failures, CAN/OBD anomalies, power and cellular issues.
• Analyze OBD logs, UART logs, TCU dumps, and telematics traces prepare pre‑RCA data packs with VIN and scenario traceability.
• Validate issues on bench setups (HIL/SIL where applicable) and document clear reproducibility steps.
• Support OTA trials and regression checks for hardware‑dependent features verify preconditions and rollback safety.
• Maintain diagnostic toolkits, triage checklists, and versioned playbooks close feedback loops with field teams.

App & Cloud Support

• Investigate issues related to customer and dealer mobile applications: login, pairing, feature activation, notifications, and telematics data sync.
• Analyze app-cloud-vehicle data flow to isolate faults quickly and ensure correct ticket routing with minimal handoffs.
• Reproduce defects on Android and iOS test devices, collect logs, and upload complete evidence with timestamps.
• Coordinate with cloud, app, and vehicle engineering teams for cross‑domain failures.
• Maintain compatibility matrices across app versions, backend builds, and vehicle software.
• Support app and OTA feature launches, rollout documentation, and regression monitoring validate end‑to‑end customer journeys.

Technical Skills

• Strong understanding of automotive electronics: CAN, LIN, ECUs, TCUs, OBD diagnostics, and physical layers (power, RF).
• Experience with CANalyzer, TCU logging tools, and interpretation of DTCs and CAN frames.
• Knowledge of SDV and OTA workflows, update preconditions, and rollback safety.
• Good understanding of Android & iOS application flows, session handling, and permissions.
• Hands‑on experience with API debugging tools (Postman, Charles Proxy) and mobile log collection.

• 3-6 years of experience in vehicle electronics, telematics, connected vehicles, mobile app support, or technical operations.