Operation and Product Associate

Hiring: Operations & Product Associate (In-Office)

We're looking for someone who can handle day-to-day operations, customer communication, and support product execution. This is a hands-on role where you'll be working closely across teams and ensuring things run smoothly.

Location: Jaipur (In-Office)

Salary: ₹25,000 – ₹30,000 per month

Key Responsibilities:

• Handle Intercom chats and support tickets promptly and professionally

• Respond to customer queries related to orders, services, and platform usage

• Coordinate with tech, data, and sales teams to resolve issues

• Track and update order status, delivery timelines, and customer requests

• Maintain proper records of conversations, issues, and resolutions

• Escalate technical or urgent issues to the appropriate team

• Follow up with customers to ensure resolution and satisfaction

• Conduct basic business research and analysis to support operations

• Assist in improving workflows, processes, and response time

• Support product and operations execution tasks across the team

Requirements:

• Strong communication and problem-solving skills

• Ability to handle multiple tasks and coordinate across teams

• Basic understanding of operations, customer support, or product workflows

• Comfortable using tools like Intercom, Google Sheets, etc.

• Proactive mindset and ability to take ownership