Openings For Voice process For baking sector

Key Responsibilities:

• Handle customer queries related to banking products and services over phone calls
• Provide accurate information and resolve issues in a timely and professional manner
• Maintain customer records and document all interactions in CRM tools
• Ensure first-call resolution and customer satisfaction
• Adhere to process workflows, compliance guidelines, and quality standards
• Escalate complex issues to the concerned department when necessary

Candidate Profile:

• 1 to 6 years of experience in voice process/customer support, preferably in the banking or financial domain
• Strong communication and interpersonal skills
• Basic knowledge of banking products and terminology is preferred
• Ability to work in fast-paced environments and rotational shifts
• Good problem-solving skills and customer-oriented approach
• Proficiency in English and regional languages (added advantage)