Company: First Advantage
Job Summary
The Customer Support Executive is responsible for handling inbound and outbound calls related to background verification processes. The role involves interacting with candidates, employers, educational institutions, and clients to obtain and verify information while providing excellent customer service.
SALALRY:- 7 LAC N INCNETIVES
FOR MORE DEATILS CALL NOOR- 8951184962 OR MAIL UR RESUME TO [Confidential Information]
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Assist candidates with background verification queries and documentation requirements.
- Contact employers, educational institutions, and references for verification purposes.
- Resolve customer concerns and provide accurate information.
- Maintain detailed records of all interactions in the system.
- Follow process guidelines, quality standards, and compliance requirements.
- Meet productivity, quality, and customer satisfaction targets.
- Escalate complex issues to the appropriate teams when necessary.
- Ensure data confidentiality and information security.
Required Skills
- Excellent spoken and written English communication.
- Strong listening and interpersonal skills.
- Customer-centric approach with problem-solving abilities.
- Ability to handle difficult conversations professionally.
- Basic computer knowledge and typing skills.
- Familiarity with MS Office and CRM tools is preferred.
- Ability to work in rotational shifts, if required.
Eligibility
- Graduate or Undergraduate (as per process requirements).
- Freshers and experienced candidates can apply.
- Prior experience in BPO, customer service, international voice process, or contact center operations is preferred.
