openings for banking process for senior customer support- banking process-

Description

We are seeking a Senior Customer Support representative for our banking process. This role will involve assisting customers with their banking inquiries and ensuring a high level of service and satisfaction. If you have a passion for customer service and experience in the banking sector, we invite you to apply.

salary:- 7 lac and incentives

if interested call-Rumana-9620536596

Responsibilities

• Manage inbound and outbound calls related to banking inquiries and processes.
• Provide accurate information regarding banking products and services to customers.
• Assist customers with account-related issues and resolutions.
• Maintain a high level of customer satisfaction by delivering timely and efficient service.
• Document customer interactions and transactions in the CRM system.
• Collaborate with other departments to resolve customer issues effectively.

Skills and Qualifications

• 1-5 years of experience in customer support or banking processes.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and Microsoft Office Suite.
• Knowledge of banking products, services, and regulations.
• Ability to work in a fast-paced environment and handle multiple tasks.