Location : Chennai
Shift - US Shift
Experience - 5 to 8 years
Designation - Team Lead
Responsibilities
- Responsible for the day-to-day management of 15 25 front level employees
- Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction
- Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources
- Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures
- Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).
- Assist with attendance documentation, weekly timesheet validation and schedule adherence.
- Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements.
- Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers
- Timely response to mails
Skills And Competencies
- Microsoft Office (Excel and PPT Preferred)
- High proficiency in communication (Written and spoken)
- Focuses on delivering a positive customer experience
- Proven leadership experience. Should be a team player.
Formal Education And Experience
- Bachelors degree in any stream and progressive work experience in Healthcare RCM
- 5-8 years of overall experience
Looking for candidate with an immediate to 30-day notice period.
Interested candidates can share your profile to [Confidential Information] with below given details.
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Source : Shine.com
Current location:
This job is provided by Shine.com
