Opening for Analyst, Client and Reference Data(hyd/Bangalore/Pune)

JOB TITLE : Analyst, Client and Reference Data

DIVISION : Corporate & Institutional Banking

Location: Hyderabad/bangalore/Pune

BUSINESS UNIT: Markets Operations

The Client and Reference Data team creates and maintains the client, settlement and reference data needed to support Markets Operations, trade execution, settlement and related operational processes.

• Process client and reference-data requests accurately and within agreed service times, following documented procedures and controls.

• Create and maintain client static data, customer records and settlement instructions from authorised requests.

• Create and maintain reference data such as rates, calendars, books, accounts and other assigned static-data attributes.

• Check requests for required information and approvals, referring incomplete or unclear instructions to an experienced colleague or manager.

• Complete required maker-checker, four-eye and workflow checks and retain appropriate evidence.

• Monitor assigned work queues and support the investigation and correction of rejected items or data exceptions.

• Work collaboratively with colleagues and stakeholders to resolve routine queries and support an accurate, timely service.

• Contribute ideas that could improve accuracy, efficiency and the colleague or client experience.

ACCOUNTABILITIES

• Build working knowledge of client and reference-data processes and how accurate data supports the Markets trade lifecycle.

• Complete assigned data creation, amendment and closure tasks in line with procedures, access permissions and agreed service expectations.

• Review requests for required identifiers, supporting information and approvals before processing.

• Create and maintain client records, customer definitions, settlement instructions and related static data within the relevant systems.

• Create and maintain rates, calendars, books, accounts and other reference-data attributes where included within the assigned process scope.

• Complete required validation and independent-checking steps and correct identified errors before data is released or used downstream.

• Monitor work queues, pending items and rejected instructions, taking the documented action or escalating where the correct action is unclear.

• Respond to routine queries from colleagues and stakeholders clearly and promptly, seeking support for complex or higher-risk issues.

• Recognise that data errors can affect trade booking, matching, settlement, payments, reconciliation and reporting, and escalate potential impacts promptly.

• Maintain accurate workflow records, checklists and evidence so that completed activity is traceable.

• Support incident investigation, control testing, audit requests, testing and change activity by completing allocated actions.

• Follow Group policies, procedures, data standards, quality requirements and applicable regulatory obligations.

• Take ownership of personal accuracy, learning and development, applying feedback and completing required training.

• Demonstrate

    Banking Group's values and behaviours and contribute positively to an inclusive and collaborative team.

Key Capabilities / Knowledge:

• Strong attention to detail and commitment to completing work accurately and consistently.

• Ability to follow documented procedures, checklists and control requirements.

• Good organisation and time-management skills, with the ability to manage assigned tasks and meet deadlines.

• Ability to identify missing or inconsistent information and seek guidance when the correct action is unclear.

• Basic analytical and problem-solving skills for investigating routine data exceptions and correcting errors.

• Clear written and verbal communication skills and confidence working with colleagues and stakeholders.

• Ability to work collaboratively, share information and respond positively to coaching and feedback.

• Awareness of the importance of data quality, record keeping, segregation of duties and operational controls.

• Ability to learn multiple systems and develop knowledge of client data, reference data and settlement instructions.

• Awareness of Markets products or operational processes is desirable, but detailed process knowledge can be developed in role.

• A proactive and adaptable approach to changing priorities, volumes and business requirements.

• Willingness to suggest practical improvements to working practices and the client or colleague experience.

• Professionalism, accountability and responsible behaviour when handling operational data.