Opening at HCL for RCM Senior Process Manager- US Healthcare Lead - Chennai

Opening at HCL for Senior Process Manager- US Healthcare - Chennai

Provider Side*

Do complete the registration using below link or mail to ([Confidential Information])

Opening at HCL for AR RCM Process Manager- US Healthcare - Chennai – Fill out form

Job Summary

Assume comprehensive ownership of the account, ensuring process adherence, compliance, team performance, attendance, and a relentless pursuit of excellence.

KEY WORDS

Operations Management, Portfolio Delivery, US Healthcare RCM, Cash Forecasting, Net Collection Rate, AR Aging, Days in AR, Cost to Collect, Denial Prevention, Capacity Planning, Client Governance, WBR MBR, SLA Management, Leadership Development, Transformation, Automation, Texas

ESSENTIAL RESPONSIBILITIES

• Own end-to-end operational delivery for an assigned collections portfolio — defined by client, facility group, payer segment, or patient-pay tower — across cash, aging, resolution, quality, cost, and compliance.
• Own the monthly and quarterly cash forecast for the portfolio; track actual against forecast, explain variance with root cause, and drive credible recovery plans.
• Manage, coach, and develop two to five Team Leaders and Sr. Team Leaders; set objectives, run structured performance reviews, build individual development plans, and own succession planning for the leadership layer.
• Drive accounts receivable performance — reduce days in accounts receivable, improve net collection rate, reduce the percentage of AR beyond 90 and 120 days, and control bad-debt and denial write-off leakage.
• Own inventory and capacity management: volume forecasting, staffing and skilling models, span design, seat and licence utilisation, shrinkage control, and overtime budget governance.
• Lead denial-prevention and root-cause elimination programmes, working upstream with Registration, Eligibility, Authorisation, Coding, Charge Capture, and Payer Contracting to remove recurring causes rather than reworking symptoms.
• Act as escalation owner for the portfolio, resolving second-level patient complaints, payer disputes, and client escalations with documented outcomes and preventive follow-through.
• Exercise an elevated delegated authority on adjustments, refunds, settlements, hardship arrangements, and write-offs; maintain approval integrity and segregation of duties.
• Own operational client governance — prepare and lead weekly and monthly business reviews, manage the SLA scorecard and action log, and maintain a constructive, transparent day-to-day client relationship.
• Own the hiring plan for the portfolio: workforce requisition, interview panels, selection quality, onboarding experience, certification throughput, and early-attrition control.
• Drive productivity and cost improvement through automation and robotic process automation, workflow redesign, worklist and dialer strategy optimisation, digital self-service payment adoption, and propensity-to-pay segmentation.
• Own the compliance and audit posture of the portfolio; sponsor corrective and preventive action, close audit findings, and partner with Compliance, Privacy, Legal, and Internal Audit.
• Provide budget inputs and manage controllable spend: headcount cost, tooling and licences, overtime, and incentive spend; track cost to collect against plan.
• Design and govern incentive and recognition schemes for the portfolio in partnership with Human Resources and Finance.
• Own engagement and retention for the portfolio, including engagement survey action planning, skip-level discussions, and targeted retention interventions for critical talent.
• Own business continuity, risk management, and remote-work compliance verification for the portfolio.
• Support transitions, pilots, and new-scope implementations, including process documentation, training readiness, and stabilisation to steady state.

SKILLS AND COMPETENCIES

• Proven second-line leadership capability — demonstrated success managing managers and building a high-performing leadership layer.
• Deep commercial and operational understanding of US healthcare revenue cycle economics: net collection rate, days in AR, cost to collect, denial write-off, bad debt, and cash conversion.
• Strong financial acumen with the ability to own a cash forecast, interpret a profit and loss statement, and manage a controllable budget.
• Capacity planning, workforce modelling, and operational analytics capability.
• Confident, credible client management — able to lead a business review, absorb pressure, negotiate priorities, and rebuild trust after a service failure.
• Structured problem solving and transformation capability; Lean or Six Sigma methodology applied to measurable outcome.
• Advanced Excel and PowerPoint; strong working capability in Power BI or Tableau; SQL literacy preferred for independent data interrogation.
• Executive communication — able to move fluently between floor-level detail and senior leadership summary.
• Talent development capability: assessment, coaching, succession planning, and retention of critical talent.
• Change leadership — able to carry a leadership layer and front line through system, process, and organisational change.
• Sound governance instinct: control ownership, approval integrity, risk identification, and escalation discipline.
• Resilience, decisiveness, and ownership under sustained commercial and client pressure