Open Text Admin

Key Responsibilities :

Administration & Operations

▪ Administer, configure, customize and maintain the tools ensuring high availability and optimal

performance.

▪ Manage and operate the entire toolset — including deployment, configuration, dashboards and integrations.

▪ Monitor tool performance, apply patches and upgrades, and handle capacity planning.

▪ Conduct regular health checks, system audits and license management.

SME, Integration & Insight

▪ Act as a subject matter expert (SME) for IT Operations Tools and APM, ensuring alignment with ITIL processes — Incident, Problem, Change and CMDB.

▪ Apply integration knowledge with other tools for end-to-end observability and event correlation.

▪ Develop, customize and manage dashboards, reports and alerts to provide actionable insights to business and IT stakeholders.

▪ Support the design, architecture and expansion of monitoring solutions to cover changes in application or infrastructure.

Automation, Support & Governance

▪ Automate workflows and routine administration tasks, including monitoring, using scripting (Shell, PowerShell).

▪ Provide L3 / L4 support for tools-related incidents, problems and escalations.

▪ Act as the single point of contact for tool-related escalations.

▪ Ensure compliance with security and audit requirements in tools configuration, access management and data handling.

▪ Collaborate with application, infrastructure and network teams to improve monitoring coverage, root-cause

analysis and proactive issue resolution.

▪ Create and maintain knowledge base articles, SOPs and documentation for operational excellence.

Required Skills & Experience :

▪ B.Tech / MCA with 5+ years of relevant IT project experience.

▪ Hands-on administration, configuration and customization of the OpenText toolset — particularly BVD, SM and APM.

▪ Experience running BVD on Kubernetes, including deployment and troubleshooting.

▪ Working knowledge of OBM, NNMi, UCMDB, Asset Manager and SiteScope.

▪ Strong grounding in ITIL processes — Incident, Problem, Change and CMDB — and how they map to tooling.

▪ Proven ability to build and customize dashboards, reports and alerting for varied stakeholder audiences.

▪ Scripting for automation in Shell and PowerShell.

▪ Tool integration experience for observability and event correlation.

▪ Experience providing L3 / L4 support and owning escalations end-to-end.

Soft Skills & Working Requirement :

▪ Strong analytical and problem-solving skills.

▪ Excellent communication and stakeholder-management skills.

▪ Ability to work under pressure and handle high-priority escalations calmly.

▪ Because project SLAs (including financial measures) are monitored through these tools, the role requires high availability and on-demand support for critical issues — including outside normal working hours, and on holidays or during planned leave, should a critical issue arise.

Preffered/ Good to have :

▪ Tool-specific OpenText certifications (BVD, SM, APM, OBM or NNMi).

▪ ITIL Foundation or higher certification.

▪ Exposure to Kubernetes / container platforms beyond BVD deployment.

▪ Familiarity with SIEM, ITSM or observability platforms alongside the OpenText stack.

▪ Experience supporting BFSI, government / PSU or other regulated enterprise environments.

What we offer:

▪ An SME-level role with direct visibility to business and IT leadership.

▪ Exposure to a broad, enterprise-scale observability and ITSM toolset with an ISO-certified provider.

▪ Structured career progression into Tools Architecture and Service Delivery tracks.

▪ Certification and training support (OpenText, ITIL).

▪ A named, accountable delivery culture where individual ownership is recognised.