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Techno Compass Consulting Private Limited

Onsite Technical Support

Techno Compass Consulting Private Limited
Coimbatore, Udaipur, Pune
1-3 Years
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  • Posted 6 days ago
  • Over 50 applicants
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Job Description

Key Roles and Responsibilities:

  • Work with Service Delivery Managers to support WovVRA implementation and operation onsite at malls and similar locations.
  • Manage follow-ups, monitor system performance, and handle new integrations related to WovVRA.

New Integration Activities:

  • Coordinate with brand teams to schedule utility installation or upgrades.
  • Ensure system requirements are met for smooth installation.
  • Install WovVRA utility in coordination with brand teams.
  • Follow up with retailers regarding new brand integrations.

Monitoring WovVRA Data:

  • Ensure availability of accurate daily sales data for all brands.
  • Coordinate daily to resolve issues and ensure timely updates of automated sales data.
  • Collect and upload sales data for select brands onto the portal.
  • Analyze missing data daily and document appropriate reasons.
  • Conduct periodic audits and report findings.
  • Assist in root cause analysis of audit findings.
  • Clarify discrepancies with tenants/concessionaires regarding sales data and billing reports.
  • Monitor brand status and data accuracy overall.

Support and Troubleshooting:

  • Provide timely support to malls, retailers, and project teams.
  • Identify and report unique or recurring project issues.
  • Maintain a knowledge base of all tickets and issues.
  • Train teams on ADSR processes and application tools.
  • Handle first-level escalations effectively.

Project Management:

  • Develop, support, facilitate, and implement moderate complexity projects.
  • Identify and proactively monitor project risks.
  • Conduct daily huddle calls with mall teams for new live brands (PRE LIVE).
  • Participate in weekly project huddle calls with Service Delivery Managers (SDM).

More Info

Job Type:
Permanent Job
Industry:
Software
Role:
Technical Support Engineer
Function:
IT
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Techno Compass Consulting Private Limited

About the company:

WovVTech’s suite of products are now empowering users across 3000 locations in 50 countries to digitize their operations, get real time decision driven analytics and improve productivity. It counts global fortune 500 companies as its customers for technology services and products and also benchmarks an even higher level of process and delivery standards.

It is amongst Top 20 Global SaaS startups recognized by CIO Review in 2020 and Top 10 Best SaaS companies in India, as recognised by CEO Insights.

WovVTech has developed patent pending aPaaS platform & framework using artificial intelligence and cloud computing that reduces the coding effort by 30-50%

Customers form the core of all the solutions. We get out of our cubes and see the real world to build great WovV products.

Visit us at : https://wovvtech.com/

Be the next WovVScion :

This is an opportunity to be part of an energetic and growing WovV Team and take part in the journey of building and scaling great products with cutting edge technologies.

Working with us means being at the convergence of engineering, design, innovation, and scale. It means being part of a highly skilled and driven team whose work directly improves the lives of our customers.

Our people are our culture and a huge part of what makes us a little more WovV every single day
We know you’re happiest when you’re learning new things, so each new assignment will give you an opportunity to do things differently, explore new technologies and challenge the status quo!

Benefits and Perks:
• Work from Home / Remote Working
• Flexibility in timings
• 5 Days working
• Team Outing
• Performance Bonus
• Employee reference bonus policy
• Exciting career path with an exponentially growing company
• Learning opportunities with energetic mobile CoE team
• Fun activities
• Abroad opportunities
• Deserving compensation

Job ID: 123848709

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Last Updated: 12-03-2026 03:25:26 AM
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