Online Sales Executive

Job title: Pre-Sales Consultant

Location: Lower Parel, Mumbai

Compensation: 3-3.6 LPA + Attractive Incentive

Experience: 0-5 Years

Employment Type: Full-time

Why Firefly

Join a fast-scaling, design-led jewellery startup redefining fine jewellery through lab-grown diamonds

Work closely with founders and leadership on core product execution, not support functions

Own real outcomes across design, manufacturing, and retail—from idea to in-store

Be part of a compact, high-calibre team building something iconic from the ground up

About Firefly Diamonds

At Firefly Diamonds we're building India's most exciting lab-grown diamond brand. In just 6 months, we've scaled from 0 to 6 retail stores across Mumbai, Pune, Bengaluru, and Hyderabad, with a rapidly growing omni-channel presence. We've raised $3M in funding led by WestBridge Capital, known for backing leading consumer brands like Third Wave Coffee and Indigo Airlines.

https://economictimes.indiatimes.com/tech/funding/lab-grown-diamond-startup-firefly-diamonds-raises-3-million-from-westbridge-capital/articleshow/119466793.cms

We're a small, fast-moving team building something iconic—and this role is a rare opportunity to shape that journey from the ground up. Backed by over 60 years of jewellery design and craftsmanship, we're creating bold, modern designs that are redefining the future of fine jewellery.

Key Responsibilities :

• Act as the first point of contact (POC) for all online and digital inquiries.
• Respond promptly to customer queries received through online platforms (whatsapp, website, social media, email, etc.).
• Understand customer requirements and recommend suitable products based on their needs.
• Share product catalogues, pricing, and offers with customers in a timely and professional manner.
• Coordinate with the nearest store team to ensure smooth customer visits, follow-ups, and order closures.
• Maintain lead records and track the entire communication and conversion process in CRM tools.
• Follow up with customers regularly to maximize conversion rates.
• Work closely with the marketing and store teams to align on promotions and customer feedback.
• Strive to deliver a high level of customer satisfaction through proactive communication and support.

Requirements :

• Excellent English Communication