We're Hiring: Online Reputation Management (ORM) Executive (Work From Home)
We are looking for a proactive and detail-oriented professional to manage our online presence and brand reputation across platforms.
Key Responsibilities
- Monitor brand mentions across Google Reviews, Practo, social media, and forums
- Respond to all reviews and queries within defined TAT (15–60 mins for priority cases)
- Handle patient concerns related to treatment, pricing, and timelines
- Manage end-to-end complaint resolution with internal teams
- Maintain and improve ratings across platforms
- Track daily performance (TAT, sentiment, closures) and share reports
Automation & Process Efficiency
- Use tools like Google Sheets, CRM, or ORM platforms to maintain trackers and workflows
- Set up basic automation for alerts (negative mentions, high-priority cases)
- Create response templates and macros to improve speed and consistency
- Assist in building simple workflows (API/Zapier/CRM-based) to streamline repetitive tasks
- Support bulk response handling during high-volume spikes
Reporting & Tracking
- Track daily performance (TAT, sentiment, closures)
- Maintain structured logs of all interactions
- Share daily/weekly reports with insights
Skills: sentiment analysis,management,customer,online reputation management,online,reputation management
