We are hiring an Online & Offline Community Manager to build actively, engage, and nurture communities while driving brand loyalty. This role requires a people-focused professional to strengthen relationships and provide valuable insights.
Key Responsibilities:
- Oversee community engagement on social media, forums, and other platforms
- Respond to community questions, messages, and interactions on time
- Maintain a positive community environment and enforce guidelines
- Plan and deliver engagement campaigns, events, and initiatives
- Coordinate with marketing and support teams for messaging consistency
- Analyze community feedback, sentiment, and engagement metrics
- Act as a community advocate and provide insights to internal teams
Requirements
- Bachelor's degree in Marketing, Communications, or similar field
- 25 years of experience in community management, social engagement, or customer-facing roles
- Excellent communication and interpersonal skills
- Experience managing online engagement platforms and tools
- Professional approach to handling feedback and conflicts
- Strong organizational and relationship-building abilities
Benefits
- Performance-based incentives
- Learning and professional development opportunities
- Career growth and advancement
