Responsibilities:
- Become a Salesforce subject-matter expert for MuleSoft, focusing on accelerating the initial time to value for new customers.
- Deliver virtual expert engagements to educate and empower our customers to achieve business value through the Salesforce Customer 360 Suite of Products
- Provide relevant recommendations specific to customers business needs
- Apply consulting skills to uncover initial business use cases, setting the stage for long-term customer success.
- Engage with customers to navigate the setup and administration of their MuleSoft instance, ensuring a positive initial outcome.
- Co-create quick-start guides, enablement guides, and playbooks aligned with customer needs.
- Build positive relationships with both internal and external business partners, contributing to broader goals and growth.
- Actively leverage and contribute to the overall knowledge base and expertise of the community
Requirements:
- Proficient in English is required
- Relevant 3rd-level degree or equivalent qualification.
- 2 to 3 years of relevant work experience helping customers achieve full business potential through technology.
- Able to work independently as a self-starter, manage time, and prioritize activities while performing effectively under pressure.
- Proven track record in delivering success leading customer-facing presentations and engagements with strong communication and presentation skills.
- Able to apply customer success concepts, practices, and procedures to help drive customer success.
Preferred Qualifications and Skills:
- Salesforce Admin, Adv Admin, and/or Consultant Certifications are an advantage.
- Hands-on experience with API-led integration products such as MuleSoft, is preferred
- Technically oriented and able to understand and guide developers with sophisticated integration use cases to standard processes and outcomes
- Understanding of, and ability to effectively communicate on the topic of developing a successful Implementation Strategy
- Consultative and customer-focused approach and engagement style.
- Ability to navigate, call out, and lead efforts on sophisticated customer requests or projects involving multiple parties and enterprise systems
- Deep technical knowledge of other Salesforce products and platforms - features, capabilities, standard methodologies, and how to deploy, including knowledge of the Salesforce ecosystem
- Ability to prioritize, multi-task, and perform effectively under pressure
