Company Description
BolsterBiz is a leading provider of offshoring and outsourcing services based in New Delhi. We specialize in driving business growth, optimizing operational efficiency, and ensuring long-term success. With over 2,000 completed projects and more than 100 clients in the USA, we offer cost-effective solutions with access to expert professionals to deliver high-quality services.
Job Summary
About the Role
We're looking for a pro-active, passionate, and tech-savvy Onboarding Specialist to assist our nonprofit partners and their donors as they onboard and use the Client platform. You'll play a key role in ensuring every organization has a seamless experience, from creating their nonprofit profile to managing their admin portal once live. Our main objective is to ensure our clients feel supported every step of the way.
Responsibilities
- Provide timely, friendly, and professional support to nonprofits during onboarding, including:
- Creating and updating nonprofit profiles (logo, cover image, account setup)
- Assisting with campaign creation (images, descriptions, donation form)
- Supporting setup of Stripe Connect accounts for payment processing
- Respond to and resolve questions related to the nonprofit admin portal, including how to:
- Create, edit, or manage fundraising campaigns
- View and run donor and donation reports
- Manage bank withdrawals and transaction details
- Send donor communications and email campaigns
- Add or manage admin users and account settings
- Support nonprofit admins with embedding donation code onto their website
- Provide donor-facing support, including:
- Troubleshooting failed donations or payment issues
- Updating simple donor account information
- Managing or canceling recurring donations
- Document and escalate recurring issues or bugs to the technology team
- Identify opportunities to improve the onboarding and support experience
Ideal Qualifications
- Past experience in customer service
- Past experience with Excel and Ticketing Software
- Excellent English written and verbal communication skills
- Strong problem-solving and troubleshooting skills
You'll Thrive In This Role If You
- Enjoy helping people and solving problems with patience and empathy
- Are detail-oriented and organized in managing multiple tickets or clients
- Communicate clearly and proactively
