Onboarding Senior Specialist

Job Code- 11999

Job Title- Onboarding Senior Specialist

Solution Line- Talent Development, People Organisation

Position type- Full Time

Work Location- Gurgaon/Bangalore

Working style- Hybrid

GCF Level- C25

Shift Time- 12 PM to 9 PM

People Manager role: No

Required education and certifications critical for the role-

Bachelor's degree in Human Resources, Business Administration, Learning&Development or a related field, or equivalent relevant experience.

Required years of experience -

2+ years of relevant experience in learning operations, learning deployment, HR operations, programme coordination, LMS administration or a related operational support role.

AON IS IN THE BUSINESS OF BETTER DECISIONS

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.

INFORMATION ABOUT THE BUSINESS

Aon is a leading global professional services firm providing a broad range of risk, retirement, and health solutions. Our colleagues provide clients in over 120 countries and sovereignties with advice and solutions that give them the clarity and confidence to make better decisions to protect and grow their business.

GENERAL DESCRIPTION OF ROLE:

Supports the delivery and continuous improvement of Aon's global onboarding program by coordinating day-to-day operations, logistics, communications, reporting, and project activities. Maintains onboarding resources and data, provides stakeholder support, tracks program performance, and helps drive process enhancements through automation, AI, Copilot, and other digital solutions to improve the new hire experience.

JOB RESPONSIBILITIES:

The colleague is responsible for:

Operations and logistics

• Support the day-to-day execution, maintenance, delivery and enhancement of Aon's global onboarding program.
• Monitor and respond to routine onboarding inquiries through shared mailboxes, Teams channels, Viva Engage and other communication channels.
• Coordinate logistics for onboarding sessions, manager training, new hire events and related programs, including registrations, invitations, attendance tracking, materials and follow-up.
• Provide technical support and/or facilitate onboarding sessions as needed.
• Escalate complex issues, process exceptions, risks or stakeholder concerns as appropriate.

Documentation, data and reporting

• Maintain onboarding documentation, trackers, distribution lists and operational records, ensuring information is accurate, current and aligned with approved program guidance.
• Support updates to onboarding portals, SharePoint sites, dashboards, surveys and other program resources.
• Prepare survey analysis, reports, presentations and updates for program reviews.
• Handle employee data in accordance with privacy and confidentiality requirements.

Process and project support

• Support onboarding projects by coordinating activities, tracking milestones, documenting progress, and assisting with testing or implementation.
• Coordinate project meetings, capture notes and share meeting summaries, next steps and status updates.
• Flag recurring issues, data trends, quality concerns, lessons learned and improvement opportunities for review.
• Identify and support practical process improvements, including opportunities to simplify work through automation, AI tools, Copilot and other digital capabilities.

SKILLS/COMPETENCIES REQUIRED :

• Experience supporting HR, onboarding, talent development, learning, employee experience, operational programs or service delivery, ideally in a global or multicultural environment.

HOW WE SUPPORT OUR COLLEAGUES

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.

Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!

Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant, and more valued.

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