Job Summary:
The On-Site Service Technician Level III acts as a technical specialist and primary customer support contact, responsible for diagnosing and completing repairs on Cummins products at a designated customer site. The role ensures equipment reliability and customer satisfaction while adhering to safety and quality standards.
Key Responsibilities:
- Diagnostics & Repairs: Independently perform diagnostics, troubleshooting, and repairs on power generation and/or engine products at customer sites.
- Customer Support: Maintain strong customer relationships by ensuring prompt and efficient service to minimize equipment downtime.
- Technical Mentorship: Provide guidance on preventive maintenance and repairs to less experienced technicians and customer personnel.
- Inventory Management: Manage parts and spares inventory at the work site to ensure operational efficiency.
- Issue Escalation: Escalate unresolved issues to product specialists or supervisors when necessary.
- Documentation & Reporting: Accurately complete service worksheets, timesheets, warranty claims, and other required documentation.
- Sales & Service Opportunities: Identify additional service and sales opportunities with customers.
- Training & Development: Continuously engage in training to enhance skills and meet business requirements.
- Health, Safety & Environment Compliance: Ensure adherence to all relevant safety policies and legislation, reporting any issues or incidents.
- Tool & Work Area Maintenance: Maintain tools and workspace cleanliness for optimal efficiency.
External Qualifications and Competencies
Competencies:
- Technical Expertise: Strong knowledge of power generation and engine systems, including electrical and mechanical interactions.
- Diagnostics Application: Ability to translate customer complaints into troubleshooting plans and diagnose issues using electronic and mechanical service tools.
- Electronic Service Tools: Proficient in using service tools for diagnostics, repair validation, and technical documentation.
- Product Repair & Maintenance: Skilled in repairing and maintaining mechanical and electrical components within standard repair times.
- Technical Escalation: Capability to obtain, document, and escalate complex technical issues efficiently.
- Health & Safety Fundamentals: Commitment to proactive safety practices and regulatory compliance.
- Communication Skills: Strong verbal and written communication abilities to interact effectively with customers and team members.
- Problem-Solving & Complexity Management: Ability to analyze information and resolve issues in a high-pressure environment.
- Training & Talent Development: Willingness to mentor and develop technical staff.
Qualifications:
- Education:
- Apprentice Certified Power Generation and/or Engine Technician
- Vocational diploma from a relevant technical institution (Preferred)
- Current relevant electrical certification (Optional)
- Licenses & Certifications:
- Valid local driving permit
- Licensing compliance for export controls or sanctions regulations (if required)
Experience:
- Significant field service work experience (5-6 years).
- Expertise in electrical and electronics troubleshooting.
- Extensive knowledge of power generation and/or engine products.
- Basic understanding of competitor products and industry practices.
- High Voltage/Low Voltage practical experience (Preferred).
- Proficiency in MS Excel and PowerPoint.
- Strong communication skills.
- Willingness to relocate anywhere in Karnataka.
Additional Responsibilities Unique to this Position
Skills:
- Our team supports dealership technically and commercially so that end customer complaints related to Cummins products get addressed.
- Candidate worked in aftermarket service support function, has hands on experience on diesel engines, through in Electrical and Electronic
- Ready to move anywhere in India, Nepal and Bhutan
- Look for similar industry like KOEL, Cater Piller. Or industry like ABB, Crompton Greaves etc.
- English is mandatory
Role: Service Engineer
Industry Type: Industrial Equipment / Machinery
Department: Production, Manufacturing & Engineering
Employment Type: Full Time, Permanent
Role Category: Operations, Maintenance & Support
Education
UG: Diploma in Any Specialization
PG: Any Postgraduate
