Omni Sport Advisor, a customer-focused expert who combines in-depth product knowledge with passion for sports to guide customers across all channels (in-store, online, app) for a seamless omnichannel experience, helping with gear selection, product demos, services (like repairs), and fostering sports communities. They ensure smooth checkouts, manage visual merchandising, maintain stock, and encourage participation in sports activities, essentially bridging digital and physical retail for a holistic sporting journey.
Key Responsibilities:
- Customer Engagement:Provide expert advice, demonstrate products, and inspire customers to try new sports or join local events.
- Omnichannel Support:Use all available channels (store, web, app) to meet customer needs and ensure a consistent experience.
- Sales & Services:Propose relevant products, suggest complementary items, and offer services like repairs or buy-back programs.
- Store Operations:Manage inventory, maintain store layout, update signage, and ensure a welcoming environment.
- Community Building:Connect customers with sports communities and Decathlon events to promote an active lifestyle.
Skills Required:
- Passion for sports and expert knowledge in at least one or more sports.
- Strong communication and customer service skills.
- Teamwork and problem-solving abilities.
- Adaptability to digital tools and omnichannel processes.
