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OKTA L3 SME – Identity & Access Management Band 8, India

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Bengaluru, India
12-15 Years
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Job Description

About the job OKTA L3 SME – Identity & Access Management Band 8, IndiaJob brief

The Band 8 Senior Lead is accountable for the end-to-end L3 SME ownership, OKTA workflow, security, and 24x7 operational stability of the enterprise OKTA platform as consultant. Lead – L3 Technical Operations. The role provides strategic OKTA leadership, governance, and final escalation support for business-critical authentication services.

Shift: UK hours – 24x7

Responsibilities

Key Accountabilities

L3 – Consultant and Workflows

  • Own and govern the global OKTA platform, including workflows, standards, and roadmap
  • Define and approve authentication policies, MFA controls, and security designs
  • Ensure platform scalability, resilience, and alignment with enterprise security strategy

Operations & Service Leadership (24x7)

  • Accountable for 24x7 availability, SLA performance, and service continuity
  • Act as final escalation points for critical authentication and access incidents
  • Lead P1/P2 major incidents, root cause analysis, and remediation actions
  • Define and maintain on-call, escalation, and support readiness models

Security, Risk & Compliance

  • Ensure OKTA services meet security, audit, and regulatory requirements
  • Partner with SOC, GRC, and Audit teams on risk assessments and compliance activities
  • Own remediation plans for identified security gaps or audit findings

Leadership & Stakeholder Engagement

  • Provide technical and functional leadership to global IAM teams
  • Act as a trusted advisor to senior IT and Security leadership
  • Mentor senior engineers and ensure effective knowledge transfer

Requirements

Essential

Skills & Experience

  • 12–15+ years of experience in IAM / Security / System Administration
  • 2+ years of hands-on OKTA administration, with strong focus on OKTA
  • Proven experience supporting enterprise IAM platforms in 24x7 environments
  • Strong expertise in authentication, MFA, and identity federation concepts
  • OKTA Workflow management.
  • Day-to-day OKTA platform support including policy management, group updates, and rule modifications.
  • Expertise in OKTA App integration.
  • Handling BAU incident tickets, including analysis, resolution, and coordination.
  • Deployment and upgrades of new OKTA agents as required.
  • Maintenance and patching of OKTA AD agents, coordination with Kyndryl server teams, monitoring agent health, and remediation of agent disconnects.
  • Handling day-to-day BAU service requests related to OKTA and IAM services.
  • Managing network zone configurations, including addition and updates of IP whitelisting.
  • Regular maintenance and updates of CMDB records, including application details and ownership information.
  • Management of OKTA-mastered application lists and approver configurations, with regular CMDB updates.
  • Handle OKTA L3 SMEs.
  • Understanding the creation of workflows in OKTA.
  • Provisioning and management of OKTA administrative access.
  • Periodic review and revalidation of OKTA admin access.
  • Provisioning and lifecycle management of service accounts.
  • Periodic revalidation and certification of service account access.
  • Ongoing governance and updates of OKTA-mastered accounts and approver lists within CMDB.
  • Hypercare services for new implementations, criteria changes, and upgrades, including issue resolution post-migration.
  • Single Sign-On
  • Adaptive MFA
  • Lifecycle Management
  • API Access Management
  • Provide performance administration account and service account attestation within the Okta service
  • Provide IP address whitelisting management within the Okta.
  • Perform patch management within the Okta.
  • Provide support for audits including remediation of findings that can be delivered as small changes
  • Provide group creation, modification and removal
  • Plan and execute software upgrades, including compatibility testing and user migration strategies for new releases
  • Support group synchronization

Desirable

  • Experience in large, global enterprise environments
  • Exposure to Zero Trust and modern identity security frameworks

Qualifications / Certifications

  • OKTA professional Certified / Consultant or workflows (Mandatory)
  • OKTA admin certified, OKTA Certified Consultant, Security certifications (CISSP / CISM) – desirable

Decision Making & Impact

  • Makes high-impact L3 and operational decisions affecting global access services
  • Accountable for service stability, security posture, and risk reduction
  • Influences IAM strategy and platform direction at enterprise level

Working Conditions

  • 24x7 global support model (rotational on-call)
  • Collaboration across APAC, EMEA, and NA/LATAM regions
  • Location Bangalore, India.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Identity Access Management
Employment Type:
Full time

About Company

itproposal

Job ID: 147211701

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Last Updated: 12-05-2026 02:55:45 AM
Homejobs in Bengaluru / BangaloreOKTA L3 SME – Identity & Access Management Band 8, India

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