Officer/ Executive - Sales Support

Education : BSc/ BBA, MBA preferred

Experience : 1 to 4 Years of professional experience

Job Purpose :

The role is an interface between the sales and the customers and acts as a support structure for front line sales team for Demand Creation and Demand Nurturing activities. As the revenue of the organization is highy dependent on such futuristic revenue linked activities, the role is of utmost importance and critical in nature. The candidate has to thoroughly understand the entire system of TDK and work as per standard oerating proceedures with in all the guidelines. The Role reports to the Distribution Head and works in close co-ordination with the sales to support the key customers and drive customer satisfaction and customer request fulfillment.

Key activities :

1. Handling RFQs from customers and responding to them in the shortest time based on internal guidelines.
2. Analysis and Follow up on Quotations made.
3. Partial Support to sales for Annual Price negotiations by preparing price charts and History, cover sheets etc.
4. Taking care of various price conditions offered to the customer and registering them in TDK systems
5. Handling pre sales sample orders in terms of receipt, booking, following up and shipping to the customers. ( complete cycle including Follow up )
6. Handling technical Documentation of TDk and proving to customer as per need e.g. RoHS Compliance certificates, Material Data sheets, Technical Specifications,IMDS, PPAP, PSW
7. PCN-PTN management (incl. alignment with BU/PM and communication with the customer)
8. Support of budget process and forecasts ( QRF, OS EXP ) for dedicated customers in system.
9. Responding to internet enquiries on a daily basis

Key Result Areas / Accountabilities-

1. Handling RFQs and Quotations
2. Quote registration in system
3. Sample Processing
4. Technical Documentation
5. Support Budget/ Forecast Process
6. Handling Internet Enquiries