Officer - Application Services

Note :- We have 02 openings for the mentioned position in the following locations:

1. Kolhapur
2. Nagpur

Key Responsibilities:

• Provide application and technical support for diagnostic devices in the assigned territory.
• Perform device installation, user training, and customer onboarding.
• Handle customer complaints, troubleshooting, breakdown calls, and preventive maintenance.
• Maintain key documentation such as installation reports, daily activity reports, and customer feedback.
• Manage Salesforce ticketing, dashboard monitoring, and service-related updates.
• Promote products to existing and prospective customers.
• Support NABL-related activities and other tasks assigned by reporting managers.

Qualifications and Experience required:

• B.Sc./M.Sc. in Biotechnology, Microbiology, Biochemistry, or related Life Science field.
• 13 years of experience as an Application Specialist / Technical Support in Diagnostics or Medical Devices (freshers with strong technical skills may also be considered).
• Hands-on experience with device installation, user training, and troubleshooting is preferred.
• Strong understanding of molecular diagnostics or laboratory workflows.