Officer AO&CS (Ramp)

IndiGo is looking for a highly efficient and safety-conscious Officer - Airport Operations and Customer Services (AO&CS) - Ramp to join our ground operations team. In this critical role, you'll ensure the seamless, safe, and on-time turnaround of aircraft on the ramp. If you're a proactive individual who thrives in a dynamic outdoor environment, can manage multiple tasks, and is committed to operational excellence, we invite you to contribute to IndiGo's leading on-time performance.

Responsibilities

• Confirm the Estimated Time of Arrival (ETA) of flights from the Operations Control Center (OCC) or Navitaire system.
• Receive the assigned bay number from Apron Control and relay it via Radio Telephony (R.T.).
• Be present at the assigned bay 20 minutes before arrival with all required ground support equipment.
• Record touchdown and chocks time, and relay this information via R.T. promptly.
• Align the ramp correctly for efficient aircraft positioning.
• Ensure adequate coaches are available for deplaning passengers.
• Ensure baggage reaches the arrival area before passengers to enhance customer experience.
• Oversee aircraft cleaning and collect boarding clearance from the cabin crew, then announce readiness on R.T.
• Ensure loading is done strictly as per the Loading Instruction Report (LIR) for weight and balance compliance.
• Post-departure, return all equipment to the designated transport yard.
• Accurately fill all ramp documentation for record-keeping and compliance.
• Ensure smooth, safe, and on-time operations during the entire flight turnaround process.

Skills

• Strong understanding of ramp operations and aircraft turnaround procedures.
• Excellent situational awareness and ability to work in a fast-paced outdoor environment.
• Proficiency in radio communication (R.T.).
• High attention to detail for equipment handling, documentation, and safety protocols.
• Ability to coordinate effectively with various teams (OCC, Apron, Cabin Crew, Baggage Vendor).
• Commitment to safety and on-time performance.
• Physical ability to perform duties on the ramp.

Qualifications

• Graduation is mandatory for freshers.
• No visible tattoos allowed.
• Flexibility to work in rotational shifts, including night shifts.
• A valid passport is mandatory.
• For experienced candidates, you must submit:
• Previous employment letters / experience certificates.
• AEP (Airport Entry Permit) surrender copy (for those with prior aviation experience).