Office Executive

Role Overview

We are looking for a Office Executive to manage inbound leads, customer communication, and inside sales operations. This role focuses on B2B lead handling, customer follow-ups, quotation preparation, digital lead platforms, and coordination with the field sales team to ensure timely conversion and customer satisfaction.

Key Responsibilities (KRA)

Lead Management & Customer Handling

• Respond promptly to customer enquiries via phone, WhatsApp, email, and B2B portals
  
• Handle and qualify domestic B2B leads received from platforms such as:
  
• IndiaMART
  
• TradeIndia
  
• Justdial
  
• Maintain lead data, follow-ups, and status tracking in CRM / Excel
  

Sales Coordination

• Prepare quotations, price sheets, and basic commercial proposals
  
• Transfer qualified and mature leads to the field sales / regional sales team
  
• Coordinate with internal teams for technical inputs, drawings, and delivery timelines
  

Digital & Marketing Support

• Execute WhatsApp marketing and email campaigns as per company guidelines
  
• Assist in email marketing, follow-up mailers, and customer communication
  
• Support sales promotions and product information sharing
  

Exhibitions & Presentations

• Assist in trade exhibitions, client presentations, and lead capture
  
• Follow up on exhibition-generated leads and ensure proper handover
  

Reporting & Documentation

• Maintain daily / weekly lead and activity reports
  
• Ensure accurate documentation, enquiry records, and communication logs
  
  

Mandatory Eligibility Criteria (Strict Non-Negotiable)

Candidates must meet ALL conditions below:

Experience

• Minimum 2 years of relevant experience in:
  
• Inside sales / sales coordination / B2B lead handling
  
• Building materials, construction products, or industrial products
  

Education

• Continuous regular education only
  
• No education gap
  
• No correspondence / distance / open university qualifications
  

Employment Type

• No freelancers
  
• No independent consultants
  
• Must be a full-time salaried professional
  
  

Skills & Requirements

• Strong verbal and written communication skills
  
• Experience handling high-volume B2B leads
  
• Good command over MS Excel, email drafting, WhatsApp Business
  
• Ability to coordinate between customers and sales teams
  
• Professional, customer-oriented approach
  
• Willingness to learn technical products and specifications
  
  

Compensation & Benefits

Probation Period

• Duration: 46 months
  

Post-Confirmation

• CTC: 4,00,000 per annum
  
  

Why Join Dudhi Industries

• Exposure to infrastructure & construction projects across India
  
• Strong product portfolio in advanced composite materials
  
• Stable organization with structured sales processes
  
• Learning opportunity across sales, marketing, and customer handling