O365 Workplace Services and SharePoint WPS
- Generic JD applied O365 User Migration SharePoint WPS Exchange L3/L4 Administration Office L3/L4 Administration.
- Carry out improvement plans derived from problem management, architect, and vendor suggestions.
- Proactive Problem Management Trend Analysis for Service Improvement Plans.
- Execute the Change tasks for Citrix configuration changes and upgrade configuration changes in multiple environments (Int, QA, DR, and Production).
- Update incident and change ticket information in the ServiceNow ticket management tool.
- Coordinate with multiple teams for resolving incidents and executing change tickets.
- Suggest improvements in O365, Exchange & Azure based on known issues.
Must-Have Skills:
- Hands-on experience managing the following technologies:
- Windows Operating System.
- MS Exchange.
- Office 365.
- AD (Active Directory).
- Azure AD (Azure Active Directory).
- Group Policy Management.
- DNS (Domain Name System).
- DHCP (Dynamic Host Configuration Protocol).
- PKI (Public Key Infrastructure).
- PowerShell Scripting.
- VMware VM Management.
- O365 L3/L4 Administration.
- Windows Server 2012/2016 and Office 2013/2016/365/2019.
- Hands-on experience on Azure AD.
- Hands-on experience in managing O365 User Migrations.
- Good understanding of IT infrastructure concepts and components such as Servers, Network devices, App & Web Services, Cloud components, and associated interconnections.
Good-to-Have Skills:
- Very good verbal and written English communication and presentation skills.
- Effective time management, team handling, and organizational skills.
- Client interaction and escalation management.
