Offer Quality Leader

Role Responsibilities:

1. Oversee post-commercialization quality handover processes and ensure smooth transitions between Product and Service teams.
2. Act as the CSQ representative in cross-functional governance, providing quality input and alignment on product withdrawals.
3. Ensure quality assurance for withdrawn products by tracking issues, performing root cause analysis, and ensuring resolutions.
4. Manage customer satisfaction by defining technical support structures and SLA agreements for end-of-life products.

Key Deliverables:

1. Successful implementation of standardized quality handover processes.
2. Effective quality governance and alignment during product withdrawal phases.
3. Timely resolution of quality incidents with documented corrective actions.
4. Improved customer satisfaction through proactive support and continuous improvement efforts.