O9 Engineer

Kochi | Bangalore

Apply for this job

Job Description

Experience - 5 plus years

We are hiring an O9 Solutions Engineer to support and evolve the O9 platform for one of the largest retailers in the United States. O9 is the system of record for demand forecasting, supply planning, and allocation decisions across our brands, regions, and channels. This role owns the day-to-day health of the platform — triaging and resolving incidents, maintaining data integrity between O9 and upstream/downstream systems such as Oracle EBS, and partnering with Demand Planning, Supply Planning, and Merchandising teams to keep the platform reliable, accurate, and easy to use across a global user base (US, UK, EMEA, and APAC).

Responsibilities

• Serve as a primary point of support for O9 Supply Planning and Demand Planning modules, triaging incidents end-to-end from intake through root-cause and resolution.
• Investigate and resolve data integrity issues between O9 and connected systems (Oracle EBS, RMA/returns feeds, buy-plan and sourcing extracts), including mismatched quantities, missing style-colors, and forecast data not flowing between planning modules.
• Diagnose and fix planning logic issues — unmet demand, incorrect season codes, planned orders not grouping correctly, buy dates shifting unexpectedly, and similar planning-engine anomalies.
• Manage user access and provisioning (new hires, role changes, regional access, ownership transfers) and drive toward self-service or bulk-provisioning workflows to reduce manual ticket volume.
• Own incident and backlog hygiene: track SLAs, prioritize aging tickets, and ensure nothing sits unresolved for months without visibility to stakeholders.
• Partner with Demand Planning, Supply Planning, and regional business teams (US, UK, China, Japan) to translate business-reported issues into technical root causes.
• Build and maintain runbooks, root-cause documentation, and knowledge base articles so common issues can be resolved consistently — not just by institutional memory.
• Support configuration changes, workflow updates, and enhancements within O9 as the retailer's planning processes evolve (new brands, new seasons, new regions).
• Participate in O9 platform upgrades, testing cycles, and post-implementation review (PIR) processes for major changes.
• Escalate to and collaborate with O9 Solutions vendor support team on platform-level defects that require vendor engineering involvement.
• Skillset
• 5+ years of hands-on experience supporting or implementing O9.
• Solid understanding of retail supply chain planning concepts: demand forecasting, supply/buy planning, allocation, assortment, and season/style-color management.
• Experience integrating planning systems with ERP platforms, ideally Oracle EBS, including familiarity with common data reconciliation issues between planning and execution systems.
• Strong troubleshooting skills — comfortable reading data flows end-to-end to isolate whether an issue originates in source data, integration, or planning logic.
• Experience with incident management tools (ServiceNow or similar) and a track record of managing ticket queues, SLAs, and prioritization in a production support environment.
• Working knowledge of SQL for data investigation and validation.
• Excellent written communication skills — you'll be documenting root causes and explaining technical issues to non-technical business stakeholders across time zones.
• Comfortable working with global, cross-regional teams (US, EMEA, APAC) and adjusting communication style accordingly.
  
  

Tell us about you

Email *

Candidate Name *

Mobile *

+1

• India (भारत)+91
• United States+1
• United Kingdom+44
• Afghanistan (‫افغانستان‬‎)+93
• Albania (Shqipëri)+355
• Algeria (‫الجزائر‬‎)+213
• American Samoa+1
• Andorra+376
• Angola+244
• Anguilla+1
• Antigua and Barbuda+1
• Argentina+54
• Armenia (Հայաստան)+374
• Aruba+297
• Australia+61
• Austria (Österreich)+43
• Azerbaijan (Azərbaycan)+994
• Bahamas+1
• Bahrain (‫البحرين‬‎)+973
• Bangladesh (বাংলাদেশ)+880
• Barbados+1
• Belarus (Беларусь)+375
• Belgium (België)+32
• Belize+501
• Benin (Bénin)+229
• Bermuda+1
• Bhutan (འབྲུག)+975
• Bolivia+591
• Bosnia and Herzegovina (Босна и Херцеговина)+387
• Botswana+267
• Brazil (Brasil)+55
• British Indian Ocean Territory+246
• British Virgin Islands+1
• Brunei+673
• Bulgaria (България)+359
• Burkina Faso+226
• Burundi (Uburundi)+257
• Cambodia (កម្ពុជា)+855
• Cameroon (Cameroun)+237
• Canada+1
• Cape Verde (Kabu Verdi)+238
• Caribbean Netherlands+599
• Cayman Islands+1
• Central African Republic (République centrafricaine)+236
• Chad (Tchad)+235
• Chile+56
• China (中国)+86
• Christmas Island+61
• Cocos (Keeling) Islands+61
• Colombia+57
• Comoros (‫جزر القمر‬‎)+269
• Congo (DRC) (Jamhuri ya Kidemokrasia ya Kongo)+243
• Congo (Republic) (Congo-Brazzaville)+242
• Cook Islands+682
• Costa Rica+506
• Côte d'Ivoire+225
• Croatia (Hrvatska)+385
• Cuba+53
• Curaçao+599
• Cyprus (Κύπρος)+357
• Czech Republic (Česká republika)+420
• Denmark (Danmark)+45
• Djibouti+253
• Dominica+1
• Dominican Republic (República Dominicana)+1
• Ecuador+593
• Egypt (‫مصر‬‎)+20
• El Salvador+503
• Equatorial Guinea (Guinea Ecuatorial)+240
• Eritrea+291
• Estonia (Eesti)+372
• Ethiopia+251
• Falkland Islands (Islas Malvinas)+500
• Faroe Islands (Føroyar)+298
• Fiji+679
• Finland (Suomi)+358
• France+33
• French Guiana (Guyane française)+594
• French Polynesia (Polynésie française)+689
• Gabon+241
• Gambia+220
• Georgia (საქართველო)+995
• Germany (Deutschland)+49
• Ghana (Gaana)+233
• Gibraltar+350
• Greece (Ελλάδα)+30
• Greenland (Kalaallit Nunaat)+299
• Grenada+1
• Guadeloupe+590
• Guam+1
• Guatemala+502
• Guernsey+44
• Guinea (Guinée)+224
• Guinea-Bissau (Guiné Bissau)+245
• Guyana+592
• Haiti+509
• Honduras+504
• Hong Kong (香港)+852
• Hungary (Magyarország)+36
• Iceland (Ísland)+354
• India (भारत)+91
• Indonesia+62
• Iran (‫ایران‬‎)+98
• Iraq (‫العراق‬‎)+964
• Ireland+353
• Isle of Man+44
• Israel (‫ישראל‬‎)+972
• Italy (Italia)+39
• Jamaica+1
• Japan (日本)+81
• Jersey+44
• Jordan (‫الأردن‬‎)+962
• Kazakhstan (Казахстан)+7
• Kenya+254
• Kiribati+686
• Kosovo+383
• Kuwait (‫الكويت‬‎)+965
• Kyrgyzstan (Кыргызстан)+996
• Laos (ລາວ)+856
• Latvia (Latvija)+371
• Lebanon (‫لبنان‬‎)+961
• Lesotho+266
• Liberia+231
• Libya (‫ليبيا‬‎)+218
• Liechtenstein+423
• Lithuania (Lietuva)+370
• Luxembourg+352
• Macau (澳門)+853
• Macedonia (FYROM) (Македонија)+389
• Madagascar (Madagasikara)+261
• Malawi+265
• Malaysia+60
• Maldives+960
• Mali+223
• Malta+356
• Marshall Islands+692
• Martinique+596
• Mauritania (‫موريتانيا‬‎)+222
• Mauritius (Moris)+230
• Mayotte+262
• Mexico (México)+52
• Micronesia+691
• Moldova (Republica Moldova)+373
• Monaco+377
• Mongolia (Монгол)+976
• Montenegro (Crna Gora)+382
• Montserrat+1
• Morocco (‫المغرب‬‎)+212
• Mozambique (Moçambique)+258
• Myanmar (Burma) (မြန်မာ)+95
• Namibia (Namibië)+264
• Nauru+674
• Nepal (नेपाल)+977
• Netherlands (Nederland)+31
• New Caledonia (Nouvelle-Calédonie)+687
• New Zealand+64
• Nicaragua+505
• Niger (Nijar)+227
• Nigeria+234
• Niue+683
• Norfolk Island+672
• North Korea (조선 민주주의 인민 공화국)+850
• Northern Mariana Islands+1
• Norway (Norge)+47
• Oman (‫عُمان‬‎)+968
• Pakistan (‫پاکستان‬‎)+92
• Palau+680
• Palestine (‫فلسطين‬‎)+970
• Panama (Panamá)+507
• Papua New Guinea+675
• Paraguay+595
• Peru (Perú)+51
• Philippines+63
• Poland (Polska)+48
• Portugal+351
• Puerto Rico+1
• Qatar (‫قطر‬‎)+974
• Réunion (La Réunion)+262
• Romania (România)+40
• Russia (Россия)+7
• Rwanda+250
• Saint Barthélemy+590
• Saint Helena+290
• Saint Kitts and Nevis+1
• Saint Lucia+1
• Saint Martin (Saint-Martin (partie française))+590
• Saint Pierre and Miquelon (Saint-Pierre-et-Miquelon)+508
• Saint Vincent and the Grenadines+1
• Samoa+685
• San Marino+378
• São Tomé and Príncipe (São Tomé e Príncipe)+239
• Saudi Arabia (‫المملكة العربية السعودية‬‎)+966
• Senegal (Sénégal)+221
• Serbia (Србија)+381
• Seychelles+248
• Sierra Leone+232
• Singapore+65
• Sint Maarten+1
• Slovakia (Slovensko)+421
• Slovenia (Slovenija)+386
• Solomon Islands+677
• Somalia (Soomaaliya)+252
• South Africa+27
• South Korea (대한민국)+82
• South Sudan (‫جنوب السودان‬‎)+211
• Spain (España)+34
• Sri Lanka (ශ්‍රී ලංකාව)+94
• Sudan (‫السودان‬‎)+249
• Suriname+597
• Svalbard and Jan Mayen+47
• Swaziland+268
• Sweden (Sverige)+46
• Switzerland (Schweiz)+41
• Syria (‫سوريا‬‎)+963
• Taiwan (台灣)+886
• Tajikistan+992
• Tanzania+255
• Thailand (ไทย)+66
• Timor-Leste+670
• Togo+228
• Tokelau+690
• Tonga+676
• Trinidad and Tobago+1
• Tunisia (‫تونس‬‎)+216
• Turkey (Türkiye)+90
• Turkmenistan+993
• Turks and Caicos Islands+1
• Tuvalu+688
• U.S. Virgin Islands+1
• Uganda+256
• Ukraine (Україна)+380
• United Arab Emirates (‫الإمارات العربية المتحدة‬‎)+971
• United Kingdom+44
• United States+1
• Uruguay+598
• Uzbekistan (Oʻzbekiston)+998
• Vanuatu+678
• Vatican City (Città del Vaticano)+39
• Venezuela+58
• Vietnam (Việt Nam)+84
• Wallis and Futuna (Wallis-et-Futuna)+681
• Western Sahara (‫الصحراء الغربية‬‎)+212
• Yemen (‫اليمن‬‎)+967
• Zambia+260
• Zimbabwe+263
• Åland Islands+358
  
  

Application Instructions

We already have your resume in our system.

• To apply using your existing resume, click Apply below.
• To update your resume, click Update Resume, select your new document, and then click Apply to complete your application.
  
  

Note: If any changes are required to your mobile number or name, kindly reach out to our team [Confidential Information]