Experience: 6+ years of proven working experience with Office 365 administration and problem solving.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manage to Users & Groups on Microsoft 365 through GUI as well as PowerShell.
- Understanding & managing all licenses as per an Organization policy based on user s grade & assigning licenses through GUI as well as Windows PowerShell.
- Manage Retention policy, Retention Tag, set mail sent & receive restriction for bulk users, export message trace report & skill to examine it.
- End user support/Service Desk Support / Work ticket queue daily.
- Excellent troubleshooting skills & complex support issues
- Support Desktop and mobile devices, Remote support
- Create support articles and maintain overall KB.
- Contact users for follow ups and additional detail as needed
- Respond to escalations and high priority request and issues
- Write and executive knowledge on custom scripts (PowerShell) to remediate issues to support users
- Knowledge on security & compliance on Office 365. Investigate skill on different Audit logs.
ESSENTIAL KNOWLEDGE & SKILLS:
- Good knowledge on ADFS, ADFS Proxy, AAD Connect, Exchange SMTP & SMTP Relay server s behaviors troubleshooting skills for server issues.
- Basic knowledge on Azure Active Directory IAM & RBAC.
- Technical ability to troubleshoot and solve issues.
- Expert skills in managing and administering Office 365 user provisioning / deprovisioning, permissions, access, etc.
- Have good understanding of Mobile Messaging Technologies: Exchange Active Sync Iphone, iPAD, Android
- Technical ability to troubleshoot and solve issues.
- Excellent customer service skills &Meet defined deadlines
- Ability to work as a team & work flexible hours and be on-call
- Ability to communicate a clear and concise status
- Must be an independent problem solver with troubleshooting, decision making and analytical skills
