O-US Omnichannel Integration Manager JAPAC (L5)
Role Summary / Purpose
The O-US Omnichannel Integration Manager JAPAC supports the execution of the O-US integration model within the JAPAC region by establishing strong regional governance, creating roadmap transparency, and consolidating market needs into structured regional input.
Reporting to the O-US Omnichannel Integration Lead, this role ensures that JAPAC business requirements are clearly captured, prioritized with regional leadership, and translated into structured input for global capability development.
The role operationalizes the O-US GCCI operating model within JAPAC and supports the application of the O-US omnichannel vision and operating model at regional level.
What You Will Do
JAPAC Regional Governance & Roadmap
- Build and maintain a structured JAPAC network to ensure clear communication, alignment, and engagement across markets.
- Together with O-US Transformation Lead, create transparency on global roadmap developments by communicating upcoming capabilities, timelines, and execution implications to JAPAC markets.
- Increase awareness across JAPAC markets on what is coming, when, and how it impacts local execution.
- Consolidate JAPAC market business needs into structured regional requirement summaries.
- Support prioritization discussions with JAPAC leadership.
- Ensure consistency in how regional inputs are documented and articulated.
Omnichannel Application & Operating Model Alignment (Regional Scope)
- Support the application of the O-US omnichannel vision and operating model within JAPAC.
- Ensure regional omnichannel execution aligns with O-US omnichannel strategy and recommend process improvements within the JAPAC governance structure.
- Provide structured feedback to the O-US Omnichannel Integration Lead on regional challenges and improvement opportunities.
- Drive coherence in JAPAC across Campaign Excellence, Content Execution, Web, Field Excellence, Platforms, and Data & Analytics.
Global GCCI Interface & Alignment JAPAC Focus
- Serve as the primary regional coordination point between JAPAC markets and global capability teams via the O-US Omnichannel Integration Lead.
- Translate global roadmap updates into clear regional implications and readiness actions.
- Provide structured updates to markets on capability developments, timelines, and required preparation.
- Escalate regional feedback, concerns, and gaps through the O-US Omnichannel Integration Lead to global capability teams.
- Track capability requests, timelines, and status relevant to JAPAC markets to ensure alignment and follow-up.
Authority
- Operational accountability for JAPAC capability consolidation, communication, and readiness processes.
- Influence on regional prioritization recommendations.
- Authority to recommend governance and process improvements within JAPAC scope.
- Escalation of strategic issues through the O-US Omnichannel Integration Lead.
General Leadership Expectations
As a Level 5 leader at Amgen, you:
- Execute established operating models and governance processes within defined scope.
- Improve operational efficiency and clarity within the JAPAC region.
- Provide structured guidance to regional stakeholders.
- Build collaborative relationships across regional and global teams.
- Demonstrate strong execution discipline and attention to detail.
Qualifications & Experience
- Minimum of 4-6 years of experience in marketing operations, process management, or business excellence within the pharmaceutical or related industry.
- Bachelor's degree required; Master's degree preferred.
- Strong operational and organizational skills with the ability to manage multiple stakeholders and timelines
- Experience working with regional affiliates in a global organization
- Ability to translate business needs into structured documentation
- Experience supporting cross-functional initiatives in matrix environments
- Solid understanding of integrated customer engagement and capability deployment
- Strong communication skills, particularly in coordinating between regional and global teams
- Ability to identify process inefficiencies and recommend practical improvements
- Experience operating in fast-paced, evolving organizational environments
