About the Role
We are looking for a Nutrition Team Lead who is passionate about improving client outcomes through operational excellence, team leadership, and continuous product improvement. This role is responsible for managing a team of nutrition coaches, driving revenue, ensuring high-quality client service, tracking key performance metrics, and driving initiatives that enhance the overall client journey.
Key Responsibilities
Team Leadership & People Management
- Lead, mentor, and manage a team of Nutrition Coaches.
- Conduct regular one-on-one meetings, coaching sessions, and performance reviews.
- Drive team engagement, motivation, and continuous learning.
- Identify coaching gaps and implement improvement plans.
- Support hiring, onboarding, and training of new nutrition coaches.
Product Ownership & Revenue Responsibilities
- Identify opportunities to increase revenue, including expired client reactivation, pack renewals, and continuity program conversions etc.,
- Take end-to-end ownership of the nutrition-led product journey, from onboarding and engagement to retention, renewal, referral generation, and revenue growth.
- Monitor and drive key business metrics including active users, program adoption, weight-loss outcomes, coach productivity, renewal %, referral conversions, and overall revenue contribution of the nutrition function.
- Partner with Product, Growth, Sales, Service Ops, and Customer Success teams to identify opportunities that improve user experience, retention, upsell, and monetization.
- Develop and execute revenue growth initiatives such as renewal campaigns, nutrition consult conversions, referral programs, add-on service adoption, and targeted retention interventions for at-risk clients.
- Analyze client behavior, cohort performance, churn reasons, renewal trends, referral performance, and revenue leakage points to identify actionable opportunities for business growth.
- Drive data-backed decision making by reviewing dashboards, funnel metrics, customer feedback, NPS insights, and operational performance to improve both client outcomes and commercial performance.
- Prepare and present weekly and monthly business reviews covering retention, referrals, renewals, program adoption, revenue performance, cohort trends, and ROI of nutrition-led initiatives, along with clear action plans and ownership trackers.
Service Delivery & Performance Management
Own and monitor key service metrics including:
- Client weight loss outcomes
- Coach connect adherence
- Client progress tracking
- Meal plan completion
- Client retention
- NPS and client satisfaction
- Coach productivity and quality metrics
- Analyze performance trends and identify improvement opportunities.
- Ensure timely follow-ups and adherence to client protocols.
- Conduct regular quality audits and feedback sessions.
Product & Client Journey Ownership
- Oversee the complete client journey from onboarding to program completion.
- Identify client pain points and recommend improvements.
- Connect with any escalated clients to provide feedback and close tickets timely.
- Collaborate with Product, Operations, and Tech teams to improve the nutrition experience.
- Drive implementation of new features, workflows, and nutrition initiatives.
- Ensure consistency across all client touchpoints.
Process Improvement & Innovation
- Lead new nutrition initiatives to improve engagement and retention.
- Develop and optimize SOPs for the nutrition team.
- Identify automation and process improvement opportunities.
- Participate in pilot programs and product testing.
Required Skills
- Strong people management skills
- Ability to motivate and develop teams
- Excellent decision-making skill
- Ownership mindset
- Problem-solving ability
- Excellent verbal and written communication
- Ability to provide constructive feedback
- Strong stakeholder management
- Comfortable working with numbers and performance metrics
- Ability to analyze reports and derive actionable insights
- Data-driven decision making
Technical Skills
- Microsoft Excel
- Microsoft Word
- Google Sheets
- PowerPoint (preferred)
Qualifications
- Bachelor's or Master's degree in Nutrition & Dietetics, Clinical Nutrition, or a related field.
- 4+ years of experience in nutrition coaching or healthcare operations.
- Minimum 2 years of team handling experience preferred.
