Nutanix L2 Support Administrator

Job Description 1: Nutanix L2 Support Administrator

Level: L2 Support

Key Responsibilities1. Nutanix Cluster Administration

• Manage and monitor Nutanix clusters using Prism Element and Prism Central.
• Perform node additions, expansions, and removal activities.
• Monitor cluster health, storage utilization, and alert handling.

• Virtualization & VM Operations
• Manage VMs on AHV, ESXi, or Hyper-V running on Nutanix.
• Perform VM provisioning, migration, cloning, snapshots, and power operations.
• Troubleshoot VM performance and resource allocation issues.
• System Troubleshooting (L2 Level)
• Handle cluster alerts and performance degradation issues.
• Diagnose issues related to:
• Storage: CVM, Disk, Metadata, Stargate, Curator
• Networking: AHV networking, VLANs, Load Balancing
• Hypervisors: AHV / ESXi
• Escalate and collaborate with Nutanix Support (L3) when required.
• Nutanix AOS & Firmware Updates
• Perform AOS upgrades, LCM firmware updates, and NCC checks.
• Ensure proper planning and documentation prior to upgrades.
• Backup & Disaster Recovery (DR) Management
• Manage backups using:
• Nutanix Data Protection (Async/Sync DR)
• Protection Domains
• Snapshots & Replication
• Support DR failover and failback testing.
• Monitoring & Reporting
• Monitor performance metrics including IOPS, latency, and capacity usage.
• Generate weekly cluster health and utilization reports.
• Networking & Security
• Manage AHV networking (bridges, OVS, VLANs).
• Support micro-segmentation (Nutanix Flow) if enabled.
• Maintain compliance and security baselines.
• Documentation & SOP Creation
• Maintain Standard Operating Procedures (SOPs) for operational and escalation procedures.
• Document cluster configurations, change management, and Root Cause Analysis (RCA) reports.
  

Required Skills & ExperienceTechnical Skills

• Strong hands-on experience with Nutanix AOS, Prism Central, and Prism Element.
• Good working knowledge of AHV, VMware ESXi, or Hyper-V.
• Direct experience with:
• Controller VM (CVM) troubleshooting
• Core Nutanix services (Genesis, Stargate, Curator, Cassandra, Prism services)
• Data Resiliency (RF2/RF3)
• Life Cycle Manager (LCM) & Nutanix Cluster Check (NCC)
• Good understanding of:
• Storage Concepts: IOPS, replication, snapshots
• Virtualization: CPU, memory, overcommitment
• Networking: VLAN, LACP, OVS bridges
  

Soft Skills & Operational Requirements

• Strong analytical and troubleshooting capabilities.
• Ability to work in 24/7 rotational shifts (if required).
• Excellent communication and documentation skills.
• Proven ability to coordinate effectively with cross-functional teams and external vendors.
  
  

Skills: skills,vm,nutanix,esxi,networking,cluster,cvm,storage,troubleshooting