Main Accountabilities:
- Acquire new customers by converting referral leads generated through existing clients, NRI brokers, stock brokers, expats of shipping companies and overseas branches.
- Provide financial solutions to the NRI customers while maintaining high service standards
- Maintain complete customer profile including the risk profile, demographics and assets in the bank
- Maintain relationships with the existing customers through mailers and phone calls and share insights on the fluctuations in interest rates, exchange rates and various product offerings
- Enrich relationships and garner higher wallet share through customer engagement activities
- Deepen the existing relationships by cross selling the Bank's products and services/ third party investment products
- Review the inflows and outflows in the mapped NRI accounts and also proactively track NRI visits to India
- Identify potential customers who can be sold tailored products to enhance product penetration
- Achieve targets as assigned by the organization on a monthly basis
- Record and track all engagement activities through the CRM system
- Comply with KYC/SEBI rules, regulations, and legislation governing the Bank
- Regular interaction with central teams to help build a strong customer proposition
- Strong Analytical, Presentation skills and MIS reporting are required & should be able to present to Senior Management the desk investment policies and strategies.
- Strong analytical and interpretative skills, Integrity, Ability to establish trust, Self-driven, Team Player, Team Management, Networking Ability, Ability to work under time pressure and adhere to deadlines.
Experience / Skillset / Certifications Required:
- Educational Qualification- Graduate/Post Graduate
- Relevant Job Experience- 3-9 Years
- Domain expertise: Need detailed understanding of NRI /HNI (Affluent) & remittance business.
- Client relationship management: Strong interpersonal skills to build and maintain high trust and long term relationship with clients
- Communication: Excellent verbal and communication skills for conveying complex concepts clearly
- Sales and Negotiation Skills: Proven track record in sales, with the ability to meet and exceed targets.
- Financial Acumen: In-depth understanding of banking products, services, and financial markets. Ability to analyse financial statements and provide sound financial advice.
- Problem-Solving Abilities: Strong analytical and problem-solving skills to address needs and challenges.
