Non-Voice Support (Night Shift)

Description

We are seeking a dedicated Non-Voice Support representative to join our team during the night shift. The ideal candidate will assist customers through email and chat support, ensuring their inquiries are resolved promptly and professionally.

Responsibilities

• Provide timely and accurate support to customers via email and chat.
• Assist customers in troubleshooting issues related to products and services.
• Document customer interactions and maintain records of inquiries and resolutions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Adhere to company policies and procedures while handling customer requests.

Skills and Qualifications

• Excellent written communication skills in English.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in using computers and navigating different software applications.
• Basic understanding of customer service principles and practices.
• Willingness to work night shifts and flexible hours.

Night Shift - 7:00 PM - 4:00 AM