Non Voice Process

Description

We are looking for freshers/entry-level candidates to join our Non Voice Process team in India. The ideal candidate will be responsible for managing customer inquiries through non-voice channels, ensuring a high level of customer satisfaction.

Responsibilities

• Handle customer inquiries and provide accurate information through non-voice channels.
• Maintain and update customer records in the database.
• Assist in processing orders, forms, applications, and requests.
• Collaborate with team members to improve the process and enhance customer satisfaction.
• Meet individual and team performance targets.

Skills and Qualifications

• Proficiency in English and any regional language; strong written communication skills are essential.
• Basic computer skills and familiarity with MS Office Suite (Word, Excel, PowerPoint).
• Attention to detail and strong organizational skills.
• Ability to work independently as well as part of a team.
• Good problem-solving skills and a customer-centric approach.