Non Voice Process - Freshers

Hiring: International Customer Support Executive – Voice & Chat

Location: Airoli, Navi Mumbai

Experience: Freshers to 3 Years

Salary: 18,000 – 33,000 per month

Shift: US Rotational Shifts

Work Mode: Work from Office

Cab Facility: Two-way cab provided

Joining Bonus: Available

Job Overview

We are hiring International Customer Support Executives for both Voice and Chat Support processes. The ideal candidate should have strong communication skills, a customer-focused approach, and be comfortable working in US rotational shifts.

Key Responsibilities

• Handle customer queries through international voice and/or chat support.
• Provide accurate and timely solutions to customer concerns.
• Maintain professional communication and customer service standards.
• Understand customer requirements and resolve issues effectively.
• Document customer interactions and update relevant information in the system.
• Meet process-specific quality, productivity, and customer satisfaction targets.
• Follow company policies, processes, and compliance guidelines.
  
  

Requirements

• Education: 12th Pass / Graduate.
• Experience: Freshers to 3 years in customer service, BPO, international voice, chat support, or related roles.
• Excellent English communication skills – verbal and written.
• Comfortable handling international customers.
• Good listening, problem-solving, and interpersonal skills.
• Comfortable working in US rotational shifts, including night shifts.
• Willing to work from the Airoli, Navi Mumbai office.
• Candidates with international BPO/customer support experience will be preferred.
  
  

Salary & Benefits

• 18,000 – 33,000 per month, depending on experience, communication skills, and process.
• Two-way cab facility available.
• Joining bonus applicable as per process/company terms.
• Opportunity to work with an international customer service process.
• Growth opportunities based on performance.
  
  

Location

Airoli, Navi Mumbai

Interested candidates can apply now and our recruitment team will get in touch regarding the interview process.

Skills: upselling,bpo,broadband,chat,technical support,customer requirements,sales,customer support