Company Introduction
Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.
Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you.
Job Description
Manages the operation of company's internal data communications systems including software and hardware. Oversees plans, designs and implementation of local and wide-area network solutions between multiple platforms and protocols (including IP and VOIP). Oversees support for network issues and coordination with vendors for installation of such items as routers and switches.
Roles & Responsibilities
Location
Bangalore, India Onsite
247 Network Operations Center (NOC)
Role Overview
The
NOC Team Lead is the onshift operational leader responsible for driving advanced daytoday NOC operations. This role owns shift command, advanced incident coordination, and operational control of monitoring and escalation processes.
The Team Lead acts as the
senior authority during assigned shifts, bridging NOC engineers, senior NOC leadership, and the Operations Center (OC), while remaining handson during highseverity incidents to ensure rapid service restoration and minimal customer impact.
Advanced NOC Responsibilities
- Act as the onshift commander and primary escalation point for P1 and P2 incidents.
- Lead advanced incident triage, stabilization, and service restoration until resolution or formal handoff.
- Own and maintain the 247 NOC shift roster, ensuring continuous coverage across all networks and services.
- Design and manage fair, balanced, and sustainable shift schedules, including leave planning and oncall rotations.
- Coordinate Major Incident Management (MIM) activities with the Operations Center (OC) and Incident Managers.
- Enforce strict adherence to NOC SOPs, runbooks, escalation matrices, and communication standards.
- Validate incident timelines, stakeholder communications, and closure quality within ITSM tools.
- Make realtime operational decisions to minimize customer impact and restore services rapidly.
Monitoring & Operational Control
- Oversee realtime monitoring across network, cloud, server, database, and Kubernetes platforms.
- Ensure alerts are actionable, correctly prioritized, and responded to within defined SLAs.
- Identify alert noise, monitoring gaps, and tooling deficiencies; drive immediate corrective actions.
- Ensure dashboards and service health views accurately reflect production status and risk.
Shift & People Leadership
- Direct and prioritize work for NOC engineers during assigned shifts.
- Mentor and coach engineers during live incidents and complex troubleshooting scenarios.
- Ensure adequate staffing, coverage, and overlap during shift transitions.
- Deliver structured shift handovers, clearly communicating risks, followups, and action items.
Technical Expectations (HandsOn)
- Advanced operational knowledge of AWS and Azure cloud platforms.
- Strong handson experience with cloud networking, including:
- VPC / VNet
- Routing and DNS
- Load balancers
- Security Groups / NSGs
- Ability to lead advanced triage across Linux and Windows servers and cloud infrastructure.
- Working knowledge of Kubernetes (EKS) and containerized workload health.
- Operational understanding of cloud databases (AWS RDS / Azure SQL).
- Experience with scripting and automation using PowerShell, Bash, or Python.
- Experience validating safe, documented change activities and emergency remediation actions.
Monitoring & Tooling
- AWS CloudWatch
- Azure Monitor and Log Analytics
- Splunk (log analysis and alert correlation)
- Grafana and/or Prometheus
- ServiceNow or equivalent ITSM platforms
Eligibility
Required Experience
- 1012 years of experience in NOC, Infrastructure Operations, or Cloud Operations roles.
- Proven experience as a Shift Lead, Senior Escalation Engineer, or Acting Team Lead in a 247 environment.
- Strong background in incident command, escalation management, and operational coordination.
Preferred Certifications
- AWS Certified Solutions Architect (Associate or Professional)
- Microsoft Azure Administrator or Azure Solutions Architect
- ITIL Foundation (preferred)
- Networking certification (CCNA or equivalent)
Shift Model
- 247 rotational shifts with structured handovers and defined escalation ownership.
Video Camera Usage
Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.
Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants. 
