NOC NETWORK ENGINEER (L1 MONITORING)

Job Role: NOC Network Engineer (L1 Monitoring)

The NOC Network Engineer is responsible for providing first-line 24x7 Network Surveillance and Event Management support for the RIL Core Network and associated customer MPLS Networks. This role ensures high-level operational continuity by strictly following RIL's Event, Incident, and Change Management procedures.

Job Accountabilities (Duties and Responsibilities)

Work 24x7 shifts to provide continuous Network Surveillance and operational support for advanced IP network services.

Perform configuration and technical support for Cisco Routing and Switching equipment.

Act as the primary customer point of contact for support requests, handling calls and opening/closing Trouble Tickets and Action Items.

Perform network monitoring and troubleshooting to resolve L1/L2 incidents.

Adhere strictly to Incident Management, Change Management, and Problem Management procedures.

Communicate operational situations, configurations, and technical information effectively and professionally, both electronically and telephonically.

Create and update documentation to ensure seamless team communication.

Skills & Experience Required

Experience: Minimum 2+ Years of relevant experience.

Technical Skills:

o Expertise in Cisco Routers and Switching Equipment.

o Experience with Routing Protocols.

o Knowledge of WAN Circuits and Transport.

o Strong knowledge of Networking and IP Protocols.

Core Competencies:

o Exceptional Multitasking Skills and strong attention to detail.

o Excellent Verbal Communication and Presentation Skills.

o Strong Interpersonal and Team Building Skills.

Key Attributes (Qualifications)

Education: BE / Diploma or BSc/MSc IT