NOC Monitoring & Surveillance Technician II

Alarm surveillance and response to Network Element events, including:

oClass 4 or 5 Voice Switches (5E/DMS/Metaswitch)

oSS7

oAIN

oNG911

oCentral Office/Customer Transport events

oAccess network (DSLAMs, GPON OLTs)

oVideo network

oCore IP routers and switches for LAN, WAN, ATM, ADSL, Internet, and other data offerings

• Tracking and monitoring maintenance performance and the impact on other processes
• Monitor and respond to CBT Security alarms using the Pegasys Security support system
• Monitor and respond to fire alarm system and building maintenance alarms
• Monitor ticket status and update log sheets daily
• Monitoring and following up on closed work items
• Respond to Network System outages and Emergency service conditions by following established procedures/protocols
• Effectively multi tasks to achieve specific measurable goals toward productivity and quality
• May be required to assist with the primary duties of other NOC profile
• May be required to cross train others
• Participates in 24/7 Surveillance center schedule; this schedule includes working other shifts, weekends, and holidays as needed
• Participates in disconnects, maintenance, and support functions of DS (digital signal) services

Essential Functions:

Demonstrated experience in at least one of the following areas:

oVoice or data switching equipment

oTDM or WDM transport equipment

oGPON or VDSL access equipment

• Demonstrated experience understanding CBT support, element management and network monitoring systems
• Demonstrated experience using PCs
• Demonstrated experience understanding element management or network monitoring systems preferred
• Demonstrated experience in a call center or operations center environment