NOC Lead - EV Charger

We're Hiring: NOC Lead

Location: Gurgaon, Haryana, India

Experience:

• Sr. Engineer: 4–7 years

What You'll Be Doing

• Monitor RMS dashboards to detect EV charger issues and coordinate timely resolution.
• Analyze real-time charger data to identify anomalies, failure trends, and recurring issues.
• Support the Customer Support team by diagnosing technical issues remotely through RMS.
• Troubleshoot and resolve field issues remotely and through on-site visits when required.
• Simulate field scenarios in the lab to replicate, investigate, and debug reported issues.
• Ensure timely remote firmware deployment, monitor firmware performance, and recommend improvements.
• Identify chargers exhibiting abnormal behaviour for detailed root cause analysis.
• Implement corrective and preventive actions to minimize charger downtime and improve fleet reliability.
• Collaborate with R&D by providing data-driven insights and supporting issue resolution.
• Analyze charger performance data and recommend hardware, firmware, or software improvements.
• Drive continuous improvements in the RMS platform by proposing new features, UI enhancements, and automation capabilities.
• Develop and optimize remote monitoring, alerting, and self-healing mechanisms using rule engines and notifications.
• Integrate EV chargers with customer/OEM backend systems and support commissioning activities.
• Coordinate with customers on RMS-related issues, technical queries, and performance reviews.
• Prepare weekly/monthly charger health, uptime, and performance reports for management and customers.
• Present technical findings, failure analysis, and recommendations to internal stakeholders.
• Train Customer Support, Sales, Marketing, and new employees on product functionality, RMS usage, and new features.
• Create and maintain troubleshooting guides, SOPs, and technical documentation.

Your Profile

• Diploma/B.Tech in Electrical Engineering, Electronics & Communication, Mechatronics, or related discipline.
• 4–7 years of experience in EV Charging, Technical Support, Field Service, NOC, RMS Monitoring
• Strong analytical and troubleshooting skills with the ability to perform root cause analysis.
• Familiarity with Remote Monitoring Systems (RMS), CMS, or similar monitoring platforms.
• Understanding of EV charging systems, OCPP, networking fundamentals, firmware updates, and backend integrations is preferred.
• Experience working with data analysis tools such as Excel, Power BI, or SQL is an advantage.
• Ability to interpret logs, identify trends, and convert operational data into actionable insights.
• Excellent communication and presentation skills with the ability to interact with customers and cross-functional teams.
• Self-driven, customer-focused, and willing to travel for field support when required.

Technical Skills

• EV Chargers (AC/DC)
• OCPP 1.6/2.0
• RMS Monitoring
• Firmware Upgrade Management
• Root Cause Analysis (RCA)
• Log Analysis
• Excel/Power BI
• Technical Documentation
• Data Analytics