Job Title: NOC / L1 Production Support Engineer – DevOps
Work Mode: Work from Office
Experience: 1–4 Years
Shift: 24x7 Rotational Shifts
Job Description
We are looking for a NOC / L1 Production Support Engineer to monitor and support production infrastructure, applications, and services. The role involves incident detection, L1 troubleshooting, alert management, escalation, and coordination with DevOps, Cloud, Network, Infrastructure, and Application teams.
Key Responsibilities
- Monitor production infrastructure, applications, services, and dashboards.
- Validate alerts and perform first-level troubleshooting.
- Analyse logs, metrics, and dashboards to identify issues.
- Troubleshoot basic Linux, application, cloud, and networking issues.
- Handle incidents and ensure timely escalation based on SLA.
- Monitor AWS/cloud infrastructure and perform basic health checks.
- Support environments running on Docker and Kubernetes.
- Maintain incident logs and shift handovers.
Required Skills
- 1–4 years of experience in NOC, Production Support, Infrastructure Support, Cloud Operations, or L1 DevOps.
- Good understanding of Linux and monitoring tools.
- Experience in log analysis and basic troubleshooting.
- Knowledge of Networking, DNS, HTTP/HTTPS, APIs, and Load Balancers.
- Basic understanding of AWS/Cloud infrastructure.
- Knowledge of Docker and Kubernetes.
- Understanding of Incident Management and SLA-based support.
- Familiarity with Jira, ServiceNow, or similar ticketing tools.
- Good communication skills.
- Comfortable working in 24x7 rotational shifts.
Preferred Skills: Grafana, Prometheus, Datadog, ELK/Kibana, Jenkins, CI/CD, Bash/Scripting, Ansible, and production support experience.
