NOC Engineer

Work Experience: 0-2 year

Work Location: Infopark, Kochi

Job Description:

• Rapidly respond to all alerts, restoring or escalating service/applications issues as per established SLAs.

• Facilitate technical/crisis management conference calls during production outages, providing written and verbal updates in timely and consistent manner.

• Track all planned and unplanned Systems & Applications outages through trouble ticketing systems and reporting tools.

• Managing system backups and network security protocols.

• Performing regular checks on servers, network devices etc.

• Diagnosing and troubleshooting errors.

• Tracking and documenting network issues, server issues etc and compiling incident reports.

• Escalate the technical issues which needs an immediate response or troubleshooting to management as per their SOP (Standard Operation Procedure)

Professional Skills:

• Three-year Diploma or Graduate or Postgraduate

• MCSE/MCSA/CCNA certification would be a plus.

Essential requirement:

• Willing to work in dedicated night shift.

• Excellent communication skills