We're looking for
NOC Engineers (Network Operations Center)!
Responsibilities- 24/7 Monitoring & Incident Management
- Continuously monitor applications, servers, and network infrastructure
- Identify, troubleshoot, and resolve alerts or incidents in real time
- Escalate issues to L2/L3 teams when required
- Troubleshooting & Root Cause Analysis
- Diagnose system, network, and application issues
- Perform root cause analysis (RCA) and implement preventive actions
- Infrastructure & System Support
- Support Linux and Windows environments
- Ensure system uptime, performance tuning, and patch management
- Assist in deployment and maintenance of network/cloud infrastructure
- Monitoring & Observability
- Work with tools like SolarWinds, Dynatrace, Stackdriver, or similar
- Analyze logs, metrics, and alerts to ensure system health
- Ticketing & Documentation
- Manage incidents via tools like ServiceNow/JIRA
- Maintain runbooks, SOPs, and incident reports
- Ensure proper documentation of troubleshooting steps and resolutions
- Collaboration & Communication
- Work closely with DevOps, Engineering, and Infrastructure teams
- Participate in shift handovers and maintain clear communication across teams
- Change & Release Support
- Assist in deployments, patching, and maintenance activities
- Follow change management processes and best practices
Qualifications
- Bachelor Of Technology (B.Tech/B.E)
- Operating Systems Expertise: Strong working knowledge of Windows and Linux operating systems, including administration of services like O365, and SCCM.
- Networking Proficiency: Good understanding of networking fundamentals such as LAN, WAN, TCP/IP, HTTP, FTP, DNS, DHCP, VPNs, and use of network utilities like SSH, CURL, and traceroute.
- Troubleshooting Skills: Excellent diagnostic and problem-solving abilities across PC hardware, operating systems, application layers, and network infrastructure.
- Scripting and Automation: Basic to intermediate scripting experience in Shell, Python, or Perl to automate routine tasks is an added advantage.
- Monitoring and Observability Tools: Familiarity with monitoring and alerting platforms like SolarWinds, Dynatrace, Stackdriver (or other cloud-native tools), with the ability to analyze and act on telemetry data.
- Communication and Collaboration: Strong written and verbal communication skills with the ability to clearly articulate technical information and collaborate effectively across cross-functional teams.
- Analytical and Organizational Abilities: Detail-oriented with strong analytical and time management skills, capable of handling multiple priorities with minimal supervision.
- Shift Flexibility: Willingness to work in a 24/7/365 operational environment, including night shifts, weekends, as needed.
- The ability to be a team player
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*Note: This is a requirement for one of Scoutit's clients)
Skills: operating systems,infrastructure,troubleshooting
